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osTicket VS Basecamp

Compare osTicket VS Basecamp and see what are their differences

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Contents:
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osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

Basecamp logo Basecamp

A simple and elegant project management system.
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

  • Basecamp Landing page
    Landing page //
    2023-10-19

osTicket features and specs

  • Open Source
    osTicket is open-source, which means it is free to use and allows for extensive customization.
  • Customizable Fields and Forms
    The platform provides the ability to add custom fields and forms, making ticket management flexible to meet specific business needs.
  • Email Integration
    osTicket supports email integration, allowing users to create tickets directly from incoming emails.
  • Multi-Language Support
    The system supports multiple languages, making it suitable for international teams.
  • Ticket Filters
    Powerful ticket filtering allows for better organization and prioritization of incoming tickets.
  • Reports and Dashboards
    Built-in reporting tools and dashboards help track performance metrics and identify trends.
  • User and Role Management
    Fine-grained user and role management allows administrators to control who has access to different parts of the system.
  • Community Support
    Having a large community of users and developers can be a great resource for troubleshooting issues and sharing best practices.

Possible disadvantages of osTicket

  • Complex Setup
    Initial setup and configuration can be complicated, especially for users without technical expertise.
  • Limited Advanced Reporting
    While osTicket includes basic reporting features, it may not be robust enough for more advanced analytics needs.
  • User Interface
    The user interface is functional but might appear outdated and less intuitive compared to newer platforms.
  • Self-Hosted Only
    As an open-source solution, it requires self-hosting, which may necessitate additional resources for server management and maintenance.
  • Lack of Real-Time Updates
    osTicket does not offer real-time updates, which can delay the notification of ticket changes.
  • No Mobile App
    There is no official mobile app, making it less convenient to manage tickets on the go.
  • Limited Integration Options
    Unlike some commercial products, osTicket has fewer options for integrating with third-party applications.

Basecamp features and specs

  • User-Friendly Interface
    Basecamp features an intuitive, easy-to-navigate interface that simplifies project management for all team members, even those with minimal technical expertise.
  • Centralized Communication
    The platform consolidates various forms of communication (messages, discussions, and check-ins) in one place, ensuring that all team members stay on the same page.
  • Task Management
    Basecamp provides robust task management features, including to-do lists, deadlines, and automatic check-ins to help teams track progress and ensure timely completion of work.
  • Document and File Storage
    Offers integrated document and file storage, making it easy to share, organize, and access important project files without needing additional tools.
  • Cross-Platform Availability
    With apps for desktop, iOS, and Android, Basecamp can be accessed from various devices, allowing team members to stay connected and productive regardless of their location.
  • Flat Pricing
    Offers a simple, flat-rate pricing model which can be more cost-effective for larger teams, as there are no per-user fees.

Possible disadvantages of Basecamp

  • Limited Customization
    Basecamp's design and features are relatively rigid, which can be limiting for teams that require more customization options for different projects.
  • Lack of Advanced Features
    While it covers basic project management needs well, Basecamp lacks some advanced features such as Gantt charts, advanced reporting, and time tracking which are available in other project management tools.
  • No Hierarchical Task Structuring
    Does not support sub-tasks within tasks, which can be a limitation for complex projects that need detailed task breakdowns.
  • Limited Integration Options
    Compared to other tools, Basecamp has fewer integrations with third-party apps and services, which can be a drawback for teams relying on a diverse tech stack.
  • Notification Overload
    Users may experience too many notifications, especially in larger teams or projects, which can lead to important updates being missed or ignored.
  • Flat Pricing
    While flat pricing can be a pro for large teams, it can be less cost-effective for smaller teams or individual users, as they might end up paying for capacity they don't use.

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Basecamp videos

+ Add

Basecamp 3 - Intro & Overview

More videos:

  • Review - Campfire Pro Review | Apps for Writers
  • Review - Basecamp Project Management Review
  • Review - 5 Reasons Why I Love Basecamp
  • Review - Asana vs. Basecamp

Category Popularity

0-100% (relative to osTicket and Basecamp)

osTicket

Basecamp

Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Task Management
0 0%
Task Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and Basecamp

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Basecamp Reviews

  1. Boyd Richardson
    · Writer at SE ·

    As a writer, I've been using Basecamp for a few years now and I must say, it has been a game-changer for me. Basecamp is a cloud-based project management tool that offers a suite of features to help teams collaborate efficiently and effectively.

    I started using Basecamp as a project management tool to manage my writing projects. Initially, I found it a bit overwhelming, but with time I got used to the interface and the features. Basecamp has a clean and intuitive design that makes it easy to use. The dashboard is well-organized and shows all the active projects and tasks at a glance. Basecamp has a variety of features that make it easy to manage tasks, track progress, communicate with team members, and share files.

    🏁 Competitors: Trello
    👍 Pros:    Easy to use|Cost-efficient|Highly customizable
    👎 Cons:    Limited integrations|No time tracking|Limited report
Top 10 Notion Alternatives for 2025 and Why Teams Are Choosing Ledger
Basecamp offers a clean interface and basic tools for communication and task management. It’s great for small teams who want to keep things low-friction, but its simplicity can become a limitation for teams that need deeper structure, real-time collaboration, or scalable workflows.
Source: www.ledgerteams.com
The Top 7 ClickUp Alternatives You Need to Know in 2025
Benefits:Basecamp's simplicity makes it ideal for startups or small businesses looking for an all-in-one solution without the complexity of larger platforms.
Source: www.ledgerteams.com
25 Best Asana Alternatives & Competitors for Project Management in 2024
Basecamp is a project management software helping remote teams organize tasks, track project progress, and collaborate over tasks. The tool aims to bring task management and project team communication under one tent with features like to-do lists and message boards.
Source: clickup.com
The 10 best Asana alternatives in 2024
While switching between views and filtering for individual tasks is a little more complex than in Asana, Basecamp makes it easy to monitor project progress at a high level. The Move the Needle feature visualizes project status as a color-coded gauge showing whether the project is on track, at risk, or a concern. So if you're looking for a simple tool that prioritizes basic...
Source: zapier.com
20 Obsidian Alternatives: Top Note-Taking Tools to Consider
Basecamp is a project management tool, but it does feature note-taking and task management. All your projects (notes in this case) are housed under one dashboard where you can view, edit, rearrange and archive notes as needed.
Source: clickup.com

Social recommendations and mentions

osTicket might be a bit more popular than Basecamp. We know about 38 links to it since March 2021 and only 37 links to Basecamp. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / over 1 year ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: almost 2 years ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: almost 2 years ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: almost 2 years ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 2 years ago
View more

Basecamp mentions (37)

  • How I Achieved 10x Productivity at Remote Work
    Remote work is an established term these days, but back in the days i.e. Prior to COVID or a few more years back, this term was quite alien in the developer community. Even though there were organizations like Basecamp which were working remotely for more than 20 years, the developer ecosystem was not built around the concept of working remotely or to put it in simple words, separately from your colleagues. Just... - Source: dev.to / over 1 year ago
  • The 35 CSS properties you must know to do 80% of the work
    It's interesting, I've sampled basecamp.com and the number was 35 too, very similar variables, taking into consideration Basecamp is Older than Hey and heavily flex-box oriented. Source: almost 2 years ago
  • Work From Home or the Office: Is It a Problem?
    David Heinemeier Hansson, also known as DHH, may not be a familiar name to you, but it's highly likely that you have come across either the product or the framework he created: Basecamp and Ruby on Rails. - Source: dev.to / almost 2 years ago
  • open discussion
    (Basecamp: Project management software, online collaboration) Trusted by millions, Basecamp puts everything you need to get work done in one place. It's the calm, organized way to manage projects, work with clients, ... Source: about 2 years ago
  • New to project management. Advice?
    I think you want to look at Basecamp and even Slack may work for you. Source: about 2 years ago
View more

What are some alternatives?

When comparing osTicket and Basecamp, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

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