osTicket

Website

osticket.com

$ Details

Categories

#Customer Support #Customer Service #Help Desk #Live Chat

Chatango

Website

chatango.com

$ Details

-

Categories

#Customer Support #Customer Service #Live Chat #Help Desk

osTicket features and specs

• Open Source
  osTicket is open-source, which means it is free to use and allows for extensive customization.
• Customizable Fields and Forms
  The platform provides the ability to add custom fields and forms, making ticket management flexible to meet specific business needs.
• Email Integration
  osTicket supports email integration, allowing users to create tickets directly from incoming emails.
• Multi-Language Support
  The system supports multiple languages, making it suitable for international teams.
• Ticket Filters
  Powerful ticket filtering allows for better organization and prioritization of incoming tickets.
• Reports and Dashboards
  Built-in reporting tools and dashboards help track performance metrics and identify trends.
• User and Role Management
  Fine-grained user and role management allows administrators to control who has access to different parts of the system.
• Community Support
  Having a large community of users and developers can be a great resource for troubleshooting issues and sharing best practices.

Possible disadvantages of osTicket

• Complex Setup
  Initial setup and configuration can be complicated, especially for users without technical expertise.
• Limited Advanced Reporting
  While osTicket includes basic reporting features, it may not be robust enough for more advanced analytics needs.
• User Interface
  The user interface is functional but might appear outdated and less intuitive compared to newer platforms.
• Self-Hosted Only
  As an open-source solution, it requires self-hosting, which may necessitate additional resources for server management and maintenance.
• Lack of Real-Time Updates
  osTicket does not offer real-time updates, which can delay the notification of ticket changes.
• No Mobile App
  There is no official mobile app, making it less convenient to manage tickets on the go.
• Limited Integration Options
  Unlike some commercial products, osTicket has fewer options for integrating with third-party applications.

Chatango features and specs

• Real-time Communication
  Chatango offers real-time messaging which allows for immediate interaction between users.
• Customizable Chat Widgets
  Users can customize chat widgets to match the design of their websites, offering a seamless integration.
• No Registration Required
  Chatango allows users to join chat rooms and start chatting without the need to undergo a lengthy registration process.
• Embedding Options
  Users can easily embed Chatango chat boxes into their websites or blogs, creating a more interactive experience for visitors.
• Multiple User Support
  Chatango supports group chats, allowing multiple users to communicate at the same time in the same chat room.

Possible disadvantages of Chatango

• Limited Moderation Tools
  Chatango offers limited tools for moderators to control and manage chats, which can be problematic in large or public chat rooms.
• Outdated Interface
  The user interface of Chatango appears outdated and may not offer the best user experience compared to more modern alternatives.
• Lack of Advanced Features
  Chatango lacks advanced features such as file sharing, voice chat, and video chat which are available in some other chat platforms.
• Privacy Concerns
  As with many chat services, there may be concerns about data privacy and how user information is stored and managed by Chatango.
• Spam and Troll Management
  Managing spam and trolls can be a significant issue due to the open nature of Chatango and its limited moderation capabilities.

What's New in osTicket Version 1.14?

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Chatango - Who is the real Ubear?

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