Software Alternatives, Accelerators & Startups

osTicket VS LightShot

Compare osTicket VS LightShot and see what are their differences

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

LightShot logo LightShot

The fastest way to take a customizable screenshot.
  • osTicket Landing page
    Landing page //
    2023-04-21

  • LightShot Landing page
    Landing page //
    2021-07-26

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

LightShot videos

How to Take Screenshots Fast with Lightshot on Windows & Mac

More videos:

  • Review - [HD] Google Chrome Extension Review : Lightshot
  • Tutorial - How to Take Screenshots Fast with Lightshot | lightshot review Hindi

Category Popularity

0-100% (relative to osTicket and LightShot)
Customer Support
100 100%
0% 0
Screenshot Annotation
0 0%
100% 100
Help Desk
100 100%
0% 0
Screenshots
0 0%
100% 100

User comments

Share your experience with using osTicket and LightShot. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and LightShot

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

LightShot Reviews

5 Best Screenshot Tools for Mac in 2024 (Free & Paid)
In conclusion, these five screenshot apps for Mac offer a range of features to cater to different user needs. Xnapper stands out as the best all-in-one screenshot tool with its automatic beautification and screen recording capabilities. CleanShot X and Snagit are feature-rich and ideal for professionals, while Lightshot is perfect for users who prefer a simple free...
Source: storychief.io
The best screenshot tools for Mac
Users can enjoy added convenience by setting a shortcut key for the tool to activate. Sharing is quite effortless — once you upload your capture on the LightShot server, you receive a direct link that you can share with others. The LightShot website also offers simple tutorials for users to get a grasp of the tool.
Top 13 Free Snagit Alternatives For 2021
Lightshot is yet another free software like Snagit (well, besides the ‘free’ part obviously). Lightshot, available in Google Chrome Web Store , is a browser extension app that not only allows you to easily take a screenshot, but allows you to upload it to the server and creates a short link, similar to Screenrec .
Source: screenrec.com
15 Best Snagit Alternatives in 2020
Lightshot is screen capture tool allows you to take a screenshot quickly. It allows the user to take a screenshot of a selected area which can be resized or moved without any hassle.
Source: www.guru99.com
30 Best Free Screen Capture Tools and Plugins
Lightshot supports capturing the screen with just two clicks and editing them later using its powerful editor. Moreover, the images can be uploaded to its server, which also generates a short, shareable URL. Lastly, Lightshot supports a multitude of OSs and browsers like Windows, macOS, Chrome, Firefox, IE, and Opera.

Social recommendations and mentions

LightShot might be a bit more popular than osTicket. We know about 48 links to it since March 2021 and only 38 links to osTicket. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 10 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 12 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
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LightShot mentions (48)

  • Im curious
    Okay...from now on as soon as I see someone that takes hoi4 pics with PHONE I'm gonna give them this... https://app.prntscr.com/en/index.html download this shit and never use your phone to take pics of your monitor... Source: 12 months ago
  • Crispy ship after being directly beside a reactor failure 🤌
    Https://app.prntscr.com/en/index.html Do yourself a favor and get a screenshot tool and display your freshly crisped ships in full quality. Source: almost 1 year ago
  • underrated internet “hacks”
    You can use Lightshot Screenshot in Mac and Windows. Https://app.prntscr.com/en/index.html. Source: about 1 year ago
  • If you use print screen for captures for any reason.
    I came across this tool a few days ago and its pretty awesome so I just wanted to share, im sure there are others out there but for thoes that don't have and could use it's called Farlight. It lets you take a customizable screenshot with a border drag feature and save just the area you want to capture. Before I was using print screen and had to load it in gimp to crop it and scale it to size. Source: over 1 year ago
  • Screenshots from phone cameras are now banned.
    I highly recommend LightShot for Mac and Windows. It lets you choose which part of the screen to capture and adjust if you messed up; save or clipboard it; and doodle, add arrows, highlight, and add text without having to bring it into Paint first! Source: over 1 year ago
View more

What are some alternatives?

When comparing osTicket and LightShot, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ShareX - ShareX is a free and open source program that lets you capture or record any area of your screen...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Greenshot - Greenshot is a free and open source screenshot tool that allows annotation and highlighting using the built-in image editor.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Snagit - Screen Capture Software for Windows and Mac