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OTRS Business Solution VS BMC Remedy

Compare OTRS Business Solution VS BMC Remedy and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
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  3. » Reviews
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OTRS Business Solution logo OTRS Business Solution

The OTRS Business Solution™ helps to improve your service quality at an

BMC Remedy logo BMC Remedy

IT Service Management Suite
  • OTRS Business Solution Landing page
    Landing page //
    2023-07-26
  • BMC Remedy Landing page
    Landing page //
    2023-09-17

OTRS Business Solution features and specs

No features have been listed yet.

BMC Remedy features and specs

  • Comprehensive ITSM Suite
    BMC Remedy offers a complete suite of IT Service Management tools, covering incident management, problem management, change management, and more, allowing organizations to centralize their IT operations.
  • Customization and Scalability
    The platform is highly customizable and scalable, enabling it to meet the specific needs of organizations of various sizes and industries.
  • Integration Capabilities
    BMC Remedy integrates well with other enterprise systems, such as CMDBs and monitoring tools, providing a unified view and smoother operations.
  • Advanced Automation
    BMC Remedy incorporates automation features that help streamline IT processes, reducing manual efforts, and increasing efficiency.
  • Strong Reporting and Analytics
    It comes with powerful reporting and analytics tools that help organizations make data-driven decisions by offering deep insights into IT service performance.
  • Multi-Cloud Support
    Supports multi-cloud environments, making it easier to manage cloud-based and on-premise infrastructures cohesively.
  • User-Friendly Interface
    The platform offers a user-friendly interface that enhances the user experience and simplifies navigation and task execution.
  • Comprehensive Asset Tracking
    BMC Remedy Asset Management offers detailed tracking of IT assets, providing full lifecycle management from procurement to retirement, which helps organizations maintain a clear overview of their assets.
  • Compliance Management
    The tool offers features to ensure compliance with standards and audits, helping organizations avoid legal issues and maintain conformity with industry regulations.
  • Comprehensive Reporting and Analytics
    The software provides robust reporting and analytics tools that help in making informed business decisions based on asset data and trends.

Possible disadvantages of BMC Remedy

  • High Cost
    The solution is considered expensive, particularly for small to medium-sized businesses, when compared to other ITSM tools in the market.
  • Complex Implementation
    Implementing BMC Remedy can be complex and time-consuming, often requiring experienced professionals for a successful rollout.
  • Steep Learning Curve
    Due to its extensive and feature-rich nature, new users may find BMC Remedy difficult to learn and might require substantial training.
  • Performance Issues
    Some users have reported performance issues, particularly when dealing with large volumes of data or in highly customized environments.
  • Maintenance and Upgrades
    Maintaining and upgrading the system can be resource-intensive, requiring regular attention to ensure optimal performance and to stay up-to-date with the latest features.
  • Dependence on Professional Services
    Due to its complexity, organizations might find themselves dependent on professional services for customizations, integrations, and troubleshooting, leading to additional costs.
  • Complexity
    Due to its extensive features and capabilities, the platform can be complex and challenging to learn and implement for new users without proper training.
  • Cost
    BMC Remedy Asset Management can be expensive, especially for small to mid-sized businesses, both in terms of initial implementation and ongoing maintenance costs.
  • Dependency on IT Support
    Organizations may need to rely heavily on IT support for system maintenance, configuration, and troubleshooting, which can divert resources away from other IT tasks.

OTRS Business Solution videos

+ Add

OTRS Business Solution™ - Holistic Communication

More videos:

  • Review - Webinar OTRS Business Solution (English)
  • Review - Webinar: The OTRS Business Solution™ Makes You Mobile!

BMC Remedy videos

+ Add

Customer Training: Administering in BMC Remedy AR System 9.0

More videos:

  • Review - Managing Software licenses with BMC Remedy Asset Management
  • Review - BMC Remedy 9 ITSM: Modern, Mobile and Easy to Use. See How.
  • Review - BMC Remedy Live! 30 Minutes to Better Asset Management

Category Popularity

0-100% (relative to OTRS Business Solution and BMC Remedy)

OTRS Business Solution

BMC Remedy

Help Desk
100 100%
Help Desk
0% 0
HR
0 0%
HR
100% 100
Customer Service
100 100%
Customer Service
0% 0
Business & Commerce
0 0%
Business & Commerce
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare OTRS Business Solution and BMC Remedy

OTRS Business Solution Reviews

We have no reviews of OTRS Business Solution yet.
Be the first one to post

BMC Remedy Reviews

20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
BMC Remedy Asset Management provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation. It combines financial, contractual, and IT data to provide complete visibility over your assets. Its native integration with IT infrastructure library...
Source: infraon.io

Social recommendations and mentions

Based on our record, OTRS Business Solution seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OTRS Business Solution mentions (1)

  • Best FREE (temporary) ticketing system
    Https://otrs.com/ it works and I like it once you figure out how to properly sort emails and workflows. Source: over 2 years ago

BMC Remedy mentions (0)

We have not tracked any mentions of BMC Remedy yet. Tracking of BMC Remedy recommendations started around Mar 2021.

What are some alternatives?

When comparing OTRS Business Solution and BMC Remedy, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

FinancialForce HCM - FinancialForce.com provides cloud back-office applications for Salesforce CRM.

Zammad - The Zammad - Help Desk and Ticket System - Community Page

StarGarden HCM - StarGarden HCM is an integrated HR and Payroll software with workflow automation tools.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Vibe HCM - Vibe HCM is a recruiting and employee engagement platform.

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