Software Alternatives, Accelerators & Startups

OTRS Business Solution VS FreeScout

Compare OTRS Business Solution VS FreeScout and see what are their differences

OTRS Business Solution logo OTRS Business Solution

The OTRS Business Solution™ helps to improve your service quality at an

FreeScout logo FreeScout

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...
  • OTRS Business Solution Landing page
    Landing page //
    2023-07-26
  • FreeScout Landing page
    Landing page //
    2022-01-21

OTRS Business Solution features and specs

No features have been listed yet.

FreeScout features and specs

  • Open Source
    FreeScout is open source, which allows users to inspect the code, contribute to its development, and customize it according to their needs.
  • Cost-Effective
    Since FreeScout is a free software solution, it can significantly reduce the costs associated with customer support management, especially for startups and small businesses.
  • Self-Hosted
    Users can host FreeScout on their own servers, giving them complete control over their data and privacy, which is ideal for organizations with strict data governance policies.
  • Modular and Extensible
    FreeScout offers a variety of modules and integrations, allowing businesses to extend its functionality based on their specific requirements.
  • Easy to Use
    The platform has a straightforward and user-friendly interface, making it easy for support teams to adopt and utilize effectively.

Possible disadvantages of FreeScout

  • Limited Official Support
    As an open-source project, official customer support might be limited, and users often rely on community forums and documentation for assistance.
  • Hosting Required
    Being self-hosted means that the user needs to set up and maintain their own server infrastructure, which may require technical expertise and resources.
  • Potential for Complexity
    While modular, setting up and configuring FreeScout with custom modules and integrations can become complex and time-consuming for those without sufficient technical knowledge.
  • Performance Depends on Hosting
    The performance of FreeScout is dependent on the quality of the hosting environment, which means users need to ensure their server meets the necessary requirements for optimal operation.

OTRS Business Solution videos

OTRS Business Solution™ - Holistic Communication

More videos:

  • Review - Webinar OTRS Business Solution (English)
  • Review - Webinar: The OTRS Business Solution™ Makes You Mobile!

FreeScout videos

No FreeScout videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to OTRS Business Solution and FreeScout)
Help Desk
19 19%
81% 81
Customer Service
23 23%
77% 77
Customer Support
16 16%
84% 84
Help Desk And Ticketing
57 57%
43% 43

User comments

Share your experience with using OTRS Business Solution and FreeScout. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, FreeScout seems to be a lot more popular than OTRS Business Solution. While we know about 13 links to FreeScout, we've tracked only 1 mention of OTRS Business Solution. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OTRS Business Solution mentions (1)

  • Best FREE (temporary) ticketing system
    Https://otrs.com/ it works and I like it once you figure out how to properly sort emails and workflows. Source: over 2 years ago

FreeScout mentions (13)

  • Show HN: Libredesk – open-source customer support desk. Single binary app
    Surprised no one has mentioned FreeScout. It's a solid open-source helpdesk: https://freescout.net/. They have cheap, one-time purchase plugins. Happy to pay a bit to keep the project sustainable. I'd love to see an open-source Trello alternative that as well. There are a few out there, but nothing that seems actively maintained. - Source: Hacker News / 3 months ago
  • Yet another hepdesk ticket post...
    I think FreeScout is going to be something to consider. Source: about 2 years ago
  • IT Pro Tuesday #251 - Git UI, Fiber Training, Infosec News & More
    FreeScout is an open-source, self-hosted version of HelpScout that offers complete privacy and control through a PHP/MySQL application that's easy to deploy. This powerful-yet-lightweight help desk and shared inbox can serve as a nice free alternative to Zendesk/HelpScout for providing efficient customer support. Troubleshootmertr recommends it "for ticketing.". Source: about 2 years ago
  • Best IT ticketing management system out there
    I know this gets some hate for not being "pure" open source, but I'm a massive fan of FreeScout (https://freescout.net/). The core is open source, with add-ons you can purchase (one-time purchase per domain). Source: about 2 years ago
  • Self-hosting Standard Notes on a Synology NAS for end-to-end encrypted notes and files
    For a good open source/self hosted software project, please see https://freescout.net/. Source: over 2 years ago
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What are some alternatives?

When comparing OTRS Business Solution and FreeScout, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

osTicket - osTicket is a widely-used open source support ticket system.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zammad - The Zammad - Help Desk and Ticket System - Community Page

OTRS ITSM - OTRS ITSM is a fundamental solution for IT Service Management organizations.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.