Software Alternatives, Accelerators & Startups

PackageX Receive VS LiveAgent

Compare PackageX Receive VS LiveAgent and see what are their differences

PackageX Receive logo PackageX Receive

PackageX Receive digitizes package-receiving operations and delivers world-class package management solutions.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • PackageX Receive Landing page
    Landing page //
    2022-10-06

Our package management software uses machine vision and AI to automate your mailroom and front desk operations. PackageX Receive is easy to use, highly scalable, and works across industries, including:

  1. ๐ŸŽ“ Higher Education,
  2. ๐Ÿก Real Estate, and
  3. ๐Ÿ‘จโ€๐Ÿ’ป Virtual Offices,
  4. ๐Ÿข Co-working Spaces, and
  5. ๐Ÿ›Ž๏ธ Hotels & Restaurants

How it works?

Simply snap a photo of any package or delivery label (even handwritten! โœ๏ธ), and our package management software will: ๐ŸŒŸ Automatically extract all relevant information, ๐ŸŒŸ Match deliveries to the correct recipients, ๐ŸŒŸ Manage notifications, ๐ŸŒŸ Send alerts and reminders to all recipients, ๐ŸŒŸ Collect proof of pickups, and ๐ŸŒŸ Keep track of every item that enters and leaves your mailroom

Why PackageX Receive?

๐Ÿ‘‰ Trusted by smart teams at WeWork, DelVal, and more in 210+ cities worldwide ๐Ÿ‘‰ 100% powered by the cloud. No specialized hardware needed! ๐Ÿ‘‰ Scan packages and notify recipients with the click of a single button ๐Ÿ‘‰ Painless inbound and outbound package tracking ๐Ÿ‘‰ Quick and powerful search: search by carrier, retailer, sender, sender address, or recipient ๐Ÿ‘‰ Users can assign a designated pickup person to collect all of their business's packages ๐Ÿ‘‰ Real-time data and insightful analytics for smarter mailroom operation management ๐Ÿ‘‰ Custom branding features to personalize email communication ๐Ÿ‘‰ Access to our "Virtual Mailroom" features. Convenient call to action buttons within your notification emails.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

PackageX Receive

Pricing URL
-
$ Details
paid Free Trial
Platforms
Web Android iOS iPhone Browser
Release Date
-

PackageX Receive features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

PackageX Receive videos

Automate Package Receiving Operations - PackageX Receive

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to PackageX Receive and LiveAgent)
Logistics
100 100%
0% 0
Customer Support
0 0%
100% 100
Shipping and Tracking
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing PackageX Receive and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using PackageX Receive and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare PackageX Receive and LiveAgent

PackageX Receive Reviews

10+ Best Mailroom Management Software for Windows, Mac, Android 2022
PackageX Mailroom has the perfect package tracking software for mailrooms. Since 2018, PackageX Mailroom has been providing businesses and individuals with features such as mobile application management software, contactless pick up, barcode generators, and more.
Top 10 Warehouse Management Systems to Manage Warehouse Processes
PackageX Mailroom is a mailroom management software that uses machine vision technology to track packages with a picture. It gives you an optimal solution for mailroom management with zero manual entry.
Source: medium.com
7 Top Mailroom Management Apps In USA
PackageX Mailroom brings you a smart and innovative way to efficiently manage your mailrooms. It is a user-friendly and highly scalable app that can cater to various industries.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing PackageX Receive and LiveAgent, you can also consider the following products

DelivApp - Software for managing online ordering, delivery and loyalty for multi-unit restaurants

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

AfterShip - AfterShip is the shipment tracking API for ecommerce businesses and marketplaces.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Threadbeast - Threadbeast is a subscription-based online shopping store that allows you to get to personalize the box with amazing stuff.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.