Software Alternatives, Accelerators & Startups

Panelbear VS Zendesk

Compare Panelbear VS Zendesk and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Panelbear logo Panelbear

Web Performance and Traffic Insights

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Panelbear Landing page
    Landing page //
    2023-08-28

Panelbear gives you the tools you need to grow and understand your website. A single dashboard gives you a bird's eye view on your website. And for when you need to take a closer look there's detailed reports for countries, devices, traffic channels, site performance, and plenty more. You can also filter, and breakdown by any metric dimension too.

  • Zendesk Landing page
    Landing page //
    2024-05-06

Panelbear features and specs

  • Privacy-Friendly
    Panelbear is designed with privacy in mind, offering features like IP anonymization and honoring Do Not Track settings.
  • Easy Integration
    It provides a straightforward setup with just a single line of JavaScript, making it easy to integrate into existing projects.
  • Real-Time Analytics
    Panelbear offers real-time web analytics, allowing users to track and analyze visitor data as it happens.
  • Fast Performance
    The service is optimized for speed, ensuring that it does not slow down the websites it's tracking.
  • Global CDN
    Leveraging a global content delivery network, Panelbear ensures fast data delivery and reliable service worldwide.

Possible disadvantages of Panelbear

  • Limited Features Compared to Competitors
    While privacy-focused, Panelbear might lack some of the advanced features offered by more established analytics platforms like Google Analytics.
  • Price
    Panelbear's pricing tiers can be higher for small websites or startups compared to some other free analytics solutions.
  • Market Maturity
    As a relatively newer player in the analytics space, it may not have as robust a feature set or ecosystem as long-established competitors.
  • Dependency on JavaScript
    Sites that have JavaScript disabled or encounter JavaScript errors may not be able to collect analytics data properly with Panelbear.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Panelbear videos

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Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Panelbear and Zendesk)
Analytics
100 100%
0% 0
Customer Support
0 0%
100% 100
Web Analytics
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Panelbear and Zendesk

Panelbear Reviews

8 Live Website Traffic Tracking Tools to Use in 2023
Panelbear is a lightweight, open-source, and visitor privacy-friendly tool. This tool is worth trying if you want an easy-to-use tool without complex reporting and cookies. GA4 is quite complicated, and it takes effort to understand the interface.
Source: geekflare.com

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Panelbear might be a bit more popular than Zendesk. We know about 10 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Panelbear mentions (10)

  • free-for.dev
    Panelbear.com — Blazingly fast and private, free tier includes 5,000 pageviews per month for unlimited websites. - Source: dev.to / over 2 years ago
  • Ask HN: Good open source alternatives to Google Analytics?
    Https://panelbear.com/ isn’t open source but privacy friendly. I found it on HN (the founder is one here), can’t speak more highly of it. If you are tracking more than one site and want to get a good overview I recommend it. - Source: Hacker News / over 3 years ago
  • How I self-hosted my own website analytics with Umami
    I absolutely love over-engineering this site. After months of procrastinating I finally rolled out my blog to this beautiful world. I stumbled upon this part of adding analytics and my needs were simple, lightweight, ethical, great if open-source and privacy-friendly Google Analytics alternative. So I signed up for Plausible , Fathom & Panelbear and started using them. - Source: dev.to / over 3 years ago
  • A Tour of Website Monitoring Tools
    Panelbear, while it's not entirely focused on being a marketing analytics tool, I think it's a great alternative if you're looking for simple analytics without cookies. Full disclosure: I'm currently building this tool. In case you check it out, let me know what you think! - Source: dev.to / almost 4 years ago
  • An Introduction to Core Web Vitals
    P.S.: I'm currently adding Core Web Vitals support to Panelbear, a tool I've been building since last year, and will be rolling it out soon. If you'd like to monitor these and other metrics on your website, feel free to check it out. - Source: dev.to / almost 4 years ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Panelbear and Zendesk, you can also consider the following products

Plausible.io - Plausible Analytics is a simple, open-source, lightweight (< 1 KB) and privacy-friendly web analytics alternative to Google Analytics. Made and hosted in the EU, powered by European-owned cloud infrastructure 🇪🇺

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Fathom Analytics - Simple, trustworthy website analytics (finally)

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Simple Analytics - The privacy-first Google Analytics alternative located in Europe.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!