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Paperform VS Malcolm App

Compare Paperform VS Malcolm App and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Paperform logo Paperform

A digital Swiss Army Knife for Small Businesses

Malcolm App logo Malcolm App

Customer self-service made easy
  • Paperform Landing page
    Landing page //
    2023-08-01

Paperform is a flexible online platform that helps small businesses and teams simplify work and get more done. It’s a single destination where they can make sales, take bookings, communicate with customers, and put manual processes on autopilot.

The powerful editor is built from the ground-up for anyone to use, with nearly unlimited customization and advanced workflows baked in, so they can build the beautiful solutions they need, their way. If you can imagine it, you can Paperform it.

  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

Paperform

Website
paperform.co
Pricing URL
Official Paperform Pricing
$ Details
paid Free Trial AU$24.0 / Monthly
Platforms
Browser
Release Date
2016 January
Edit details

Malcolm App

Website
malcolm.app
Pricing URL
Official Malcolm App Pricing
$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March
Startup details
Country
United Kingdom
State
London
City
London
Founder(s)
Tom Jordan
Employees
10 - 19
Edit details

Paperform features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

Paperform videos

+ Add

Where Imagination Takes Form

More videos:

  • Review - Paperform 2.0 Overview YouTube
  • Demo - Paperform's New Rating Field

Malcolm App videos

+ Add

Introducing Malcolm!

Category Popularity

0-100% (relative to Paperform and Malcolm App)

Paperform

Malcolm App

Surveys
100 100%
Surveys
0% 0
Customer Support
0 0%
Customer Support
100% 100
Forms And Surveys
100 100%
Forms And Surveys
0% 0
Customer Service
0 0%
Customer Service
100% 100

Questions and Answers

As answered by people managing Paperform and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

Share your experience with using Paperform and Malcolm App. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Paperform and Malcolm App

Paperform Reviews

Typeform Alternatives: Tools for Surveys, Forms, and Quizzes
Paperform has a fun feature wherein you can use an “I’m feeling lucky” button to generate random designs for the forms. They offer unique templates and solid customization options. They also pair with email marketing integrations to make distribution easier.
Source: survicate.com
27 Best Typeform Alternatives In 2022 (Free & Paid)
A significant advantage Paperform has over Typeform is its payment features. With Paperform payments, you can quickly sell your products, services and subscriptions to customers worldwide. Advanced payment features including eCommerce, coupons, invoices
Source: marketsplash.com
11 Best Typeform Alternatives to Check-in 2022
PaperForm is another great Typeform alternative that aims at democratizing digital creation by making beautiful survey forms easy to create for everyone. Building forms on PaperForm is as simple as writing a document, and anyone can create beautiful forms, payments, and product pages without any additional knowledge or skill.
Source: qualaroo.com
15 Best SurveyMonkey Alternatives in 2022
As Larissa Bodniowycz, attorney at BCL puts it – “Paperform has helped us create a dynamic intake system that saves us hours of time during client onboarding. For example, if we have a client come on board who needs a trademark registration, we have a specific intake form which allows us to receive exactly the information we need from them to get started.”
Source: qualaroo.com
12 Best SurveySparrow Alternatives With Pricing and Features
In the words of Larissa Bodniowycz, attorney at BCL – “Paperform has helped us create a dynamic intake system that saves us hours of time during client onboarding. For example, if we have a client come on board who needs a trademark registration, we have a specific intake form which allows us to receive exactly the information we need from them to get started.”
Source: qualaroo.com

Malcolm App Reviews

We have no reviews of Malcolm App yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Paperform seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Paperform mentions (8)

  • If I will have a lot of form submission over time, is webflow a good choice ?
    I am using Paperform.co on one of my projects and it works really well and reliable. Source: about 1 year ago
  • Can anyone estimate how much it would cost to make a website with campaign creation integration like this one & if it’s even possible on Wix?
    First, it should be stated that the company in your example used Paperform to accomplish this task. Paperform is a great company and are a really supportive bunch. Go check them out here: http://paperform.co. Source: over 1 year ago
  • Anyone know the estimated cost of building a site like this (with campaign creation integration)?
    The main website is wordpress, but that feature you're looking for is embeded from https://paperform.co/ so if you'd like it exact, I'd suggest to look into them. Source: over 1 year ago
  • What is the best way to sync submitted forms into obsidian?
    I'm actually looking for something with fully integration as https://paperform.co/ with Notion. Source: over 1 year ago
  • Which "forms" applications (other than google forms) can populate a google sheet?
    I searched for "Google forms" Typeform, and it turned up a page that mentioned Paperform, an app I've never heard of before, but which might be worth checking out. It can apparently also connect to Google Sheets. Source: over 1 year ago
View more

Malcolm App mentions (0)

We have not tracked any mentions of Malcolm App yet. Tracking of Malcolm App recommendations started around Mar 2024.

What are some alternatives?

When comparing Paperform and Malcolm App, you can also consider the following products

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Jotform - Free Online Form Builder & Form Creator

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Zendesk Support - Social Customer Support and Help Desk and Ticketing

Google Forms - Simple web forms from Google.

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