Software Alternatives, Accelerators & Startups
Register | Login

Parse.ly Analytics VS HelpScout

Compare Parse.ly Analytics VS HelpScout and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

Parse.ly Analytics logo Parse.ly Analytics

Analytics for understanding audience attention

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Parse.ly Analytics Landing page
    Landing page //
    2023-05-03
  • HelpScout Landing page
    Landing page //
    2023-07-14

Category Popularity

0-100% (relative to Parse.ly Analytics and HelpScout)

Parse.ly Analytics

HelpScout

Analytics
100 100%
Analytics
0% 0
Customer Support
0 0%
Customer Support
100% 100
SaaS
100 100%
SaaS
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Parse.ly Analytics and HelpScout. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Parse.ly Analytics and HelpScout

Parse.ly Analytics Reviews

We have no reviews of Parse.ly Analytics yet.
Be the first one to post

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Parse.ly Analytics should be more popular than HelpScout. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Parse.ly Analytics mentions (3)

  • Google Analytics: seems to really suck now, alternatives?
    I've also seen parse.ly pop up a bit, I might try it to see if it's any decent. Source: over 1 year ago
  • Ask HN: Who is hiring? (July 2021)
    Parse.ly | Python Data Engineers (NA) & Machine Learning Engineers (EU) | Remote | Full-Time | https://parse.ly Are you a Python programmer based in North or South America, interested in large-scale data processing (terabytes per month, petabytes in our archive), and making use of massively-parallel computing architectures, such as those behind Spark and Dask? Or, are you a Machine Learning Engineer in Western or... - Source: Hacker News / almost 3 years ago
  • Automatad's AdTech Weekly Roundup #153
    Would be really useful (not to mention polite) if sources were cited when you do this. For example, I think the early points are from the parse.ly report. People might want to click through for context if you let them. Source: over 3 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Parse.ly Analytics and HelpScout, you can also consider the following products

Zoios - Understand and keep your employees with people analytics

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

GoSquared People Analytics - One place to understand your users

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Currents by Parse.ly - Uncover what’s making 1 billion people pay attention

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Loading...