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Pendo VS Usetiful

Compare Pendo VS Usetiful and see what are their differences

UserGuiding
Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
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Pendo logo Pendo

Pendo helps product teams understand and guide users to create product experiences that customers love.

Usetiful logo Usetiful

Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention.
  • Pendo Landing page
    Landing page //
    2023-10-02
  • Usetiful Landing page
    Landing page //
    2022-03-20

Usetiful bridges the gap between users and digital systems. Guided tours and smart tips allow users to master any software system from day one.

Usetiful provides interactive product tours and smart tips into your application, improving user adoption and conversions instantly.

Pendo

Website
pendo.io
Pricing URL
-
$ Details
-
Platforms
-
Release Date
2013 January
Startup details
Country
United States
State
North Carolina
City
Raleigh
Founder(s)
Eric Boduch
Employees
500 - 999
Edit details

Usetiful

Website
usetiful.com
Pricing URL
Official Usetiful Pricing
$ Details
freemium €29.0 / Monthly
Platforms
Web Browser Google Chrome Cross Platform JavaScript Mobile React Native
Release Date
-
Edit details

Pendo features and specs

  • User Analytics
    Pendo provides in-depth user analytics that help businesses understand how users interact with their product. This can be incredibly useful for identifying features that are popular, as well as areas where users may be experiencing difficulties.
  • In-app Guides
    The platform allows for the creation of in-app guides and walkthroughs, which help onboard new users and assist existing users in navigating new features.
  • Customer Feedback
    Pendo includes tools for capturing user feedback directly within the app, providing valuable insights into what customers like and what they think needs improvement.
  • Integration Capabilities
    Pendo integrates well with other tools such as Slack, Salesforce, and Jira, helping to streamline workflows and ensure that important user data is shared across your organization.
  • Product Engagement
    With features designed to increase product engagement, companies can use Pendo to guide users towards more frequent and more meaningful interactions with their software.

Possible disadvantages of Pendo

  • Cost
    Pendo can be expensive, especially for small businesses and startups. The cost increases with the number of users and advanced features required.
  • Complexity
    The platform's rich feature set can make it complex to set up and use, particularly for users who are not familiar with analytics and customer experience tools.
  • Learning Curve
    Even though Pendo offers extensive functionality, this can come with a steep learning curve for new users, requiring time to fully understand and leverage the tool effectively.
  • Performance Impact
    Embedding Pendo in your application can sometimes impact the performance and speed of your app, especially if not implemented correctly.
  • Limited Customization
    While Pendo offers many features, some users find the customization options for in-app guides and analytics to be somewhat limited compared to other tools.

Usetiful features and specs

  • Product Tours
    interactive guided tours
  • Checklists
    user onboarding checklists
  • Hotspot beacons
    pulsating elements to draw user's attention without being intrusive
  • Microsurveys
    gather user feedback seamlessly
  • Smart Tips
    contextual guidance and validation
  • Assistant widget
    customer self help
  • Easy to Set-up and use
    less than 5 min setup
  • Employee onboarding
    employee tutorials and checklist
  • Knowledge Base portal
    public self-help portal
  • Native mobile guides
    support for native mobile
  • Feature tracking
    tracking of feature adoption by user segments or individual users
  • Integrations
    connect onboarding flows to wider company operations

Pendo videos

+ Add

Pendo Bootcamp

More videos:

  • Review - Pendo Pad Review
  • Review - Creating a Walkthrough in Pendo

Usetiful videos

+ Add

Embedded Banners

More videos:

  • Demo - Create product tours without coding with Usetiful
  • Tutorial - User Onboarding Checklists by Usetiful
  • Demo - Usetiful - Visual Editor Demo
  • Demo - Usetiful Introduction Video

Category Popularity

0-100% (relative to Pendo and Usetiful)

Pendo

Usetiful

Analytics
100 100%
Analytics
0% 0
Digital Adoption
0 0%
Digital Adoption
100% 100
Web Analytics
100 100%
Web Analytics
0% 0
User Onboarding And Engagement
23 23%
User Onboarding And Engagement
77% 77

Questions and Answers

As answered by people managing Pendo and Usetiful.

What makes your product unique?

Usetiful's answer:

  • Usetiful works with native mobile - serving clients on all of their platforms
  • Usetiful is affordable - offering a free-forever plan and scalable business offerings
  • Usetiful "just works" - supporting wide range of corner cases, including exotic Single Page Applications or iFrames
  • Usetiful is secure - not only ISO27001 certified, HIPAA and GDPR compliant. But also able to run on-premise for security-intense clients

Who are some of the biggest customers of your product?

Usetiful's answer:

-Audi -DHL -DPD -Konica Minolta -Foodora -e27 -Nanyang Technological University -iChef

User comments

Share your experience with using Pendo and Usetiful. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pendo and Usetiful

Pendo Reviews

10 Best Canny Alternatives and Competitors in 2025
Pendo is a customer experience solution that simplifies how you collect user feedback. Built right into your app or website, users can request key features, report issues with the product, and get the support they need. 🙌
Source: clickup.com
7 best Mixpanel alternatives to understand your users
While both Pendo and Mixpanel offer analytics functionality, their primary purposes and use cases differ. Mixpanel enables you to conduct a granular analysis of user behavior, track users' progression through a funnel, and segment users based on their properties and events. However, it does not provide options for collecting user feedback or executing in-app experiences.
Source: www.hotjar.com
The best Hotjar alternatives & competitors, compared
Customer support and feedback: Users value Pendo as a useful tool for customer support and feedback collection. They use Pendo's feedback features to gather qualitative data and feed that into Pendo's validation and roadmap features.
Source: posthog.com
Top 10 FeatureBase alternatives you should evaluate in 2024
If you own a medium or large scale business and are looking for an alternative to Featurebase, then Pendo.io (opens in new tab) will suit you. Pendo is one of the best alternatives for Featurebase in the market. With all the updated features, Pendo is expensive than other feedback softwares.
Source: featureos.app
15 best user onboarding software you need to try in 2023
Pendo.io is designed to reduce the time taken to onboard new users, and 82% of customers have seen a minimum of 10% reduction in time and effort since implementing it. Guided tours can be built with sophisticated segmentation allowing you to drive users quickly to features they’ll love.
Source: www.marketermilk.com

Usetiful Reviews

  1. Marek Albrecht
    · Portal Admin at LARP Slovakia ·
    Convenient and free

    It was easy to get started - I have registered the free plan and created the first tour in approximately 15 minutes. Since then I have been improving on the experience.

    Part of my application is a single-page app. It was quite techy to get this part running. Kudos for the customer support that walked me through!

    🏁 Competitors: WalkMe
    👍 Pros:    Free basic plan|Easy to use|Great customer support
    👎 Cons:    Single page app support
  2. Martin Novak
    · Front end manager at Netwits Company ·
    A nice simple tool for user onboarding

    I use Usetiful for various clients' projects that require product tours. Everyone was satisfied so far. Web editor allows me to quickly update the content and browser extension to preview the tours. Reports provide enough detail.

    🏁 Competitors: Appcues
    👍 Pros:    Easy to use|Easy user interface|Preview function|Good price
    👎 Cons:    Nothing, so far
15 best user onboarding software you need to try in 2023
Usetiful is one of the best-value onboarding tools we’ve found — it’s premium version is just $99/month for up to 20,000 users.
Source: www.marketermilk.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
For non-technical people, Usetiful’s integration and setup can be extremely confusing. While it’s still possible for a person who doesn’t know how to code to integrate the tool into their website, figuring out how to do it will be difficult for sure. In order to get to the required information, the user needs to dig deep into help center articles and cherry-pick the...
Source: userguiding.com
The 7 Best WalkMe Alternatives in 2023
Its customizable onboarding solutions make it a strong contender for organizations focused on data-driven decision-making. If you're looking for an easy-to-use platform with robust analytics capabilities, Usetiful is worth considering.
Source: helpjuice.com
Top alternatives to UserGuiding
If you are looking for high customizability and excellent customer service all while maintaining a reasonable pricing - Usetiful is the best alternative. At the same time, no onboarding software works exactly the same in every use case. Also make sure to consider the other two alternatives to make an educated decision.
Source: blog.usetiful.com
3 free tools for Product Managers to improve product adoption
Product Tours by Usetiful allow you to guide users within your product. You can for example point out interesting parts by well placed smart tips or guide new users with end-to-end walkthrough. Keeping users in direct conversation allows you to get more feedback.
Source: medium.com

Social recommendations and mentions

Based on our record, Pendo seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pendo mentions (1)

  • Recommendations for best product analytics tools?
    Just to clarify - are you looking for something that will gather platform usage data for later analysis, or you have a dataset and want to know how to analyze it? If it's the former - give Pendo a look. My company doesn't use it (because we're 100% on-prem software, so in-product telemetry isn't a thing for us) but I know of companies who are using and loving Pendo for gathering metrics. It's supposed to be the... Source: about 2 years ago

Usetiful mentions (0)

We have not tracked any mentions of Usetiful yet. Tracking of Usetiful recommendations started around Mar 2021.

What are some alternatives?

When comparing Pendo and Usetiful, you can also consider the following products

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

UserGuiding - Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement.

Adobe Analytics - Adobe Analytics is an industry-leading solution that empowers you to understand your customers as people and steer your business with customer intelligence.

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

Heap - Analytics for web and iOS. Heap automatically captures every user action in your app and lets you measure it all. Clicks, taps, swipes, form submissions, page views, and more.

Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.

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