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Planetary VS HelpScout

Compare Planetary VS HelpScout and see what are their differences

SysAid
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
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Planetary logo Planetary

Decentralized social media by and for the people.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Planetary Landing page
    Landing page //
    2022-11-11
  • HelpScout Landing page
    Landing page //
    2023-07-14

Planetary videos

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Planetary - Uncovering a Better World

More videos:

  • Review - Gem Mint Recent Reads: PLANETARY
  • Review - PLANETARY OMNIBUS REVIEW

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Planetary and HelpScout)

Planetary

HelpScout

Social Media Tools
100 100%
Social Media Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
iPhone
100 100%
iPhone
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Planetary and HelpScout

Planetary Reviews

We have no reviews of Planetary yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Planetary should be more popular than HelpScout. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Planetary mentions (4)

  • Planetary.social
    This may not be the perfect space for this question, but it's probably close enough. Evan Henshaw-Plath apparently has a new project called planetary.social that uses a protocol called Scuttlebutt (which I've never heard of), which seems to be "open", but MIT licensed. I've always appreciated Evan's politics (he was a key contributor to Indymedia and Riseup.net, if I remember correctly), but I'm not quite sure... Source: about 2 years ago
  • New to scuttlebutt and wanting to host a server. Room or Pub?
    Rooms are new and only manyverse supports them so far. The new rooms 2.0 is based on go-ssb and there is also a go-ssb pub. With planetary we use go-ssb in the ios app but the older js pubs in the cloud. Source: over 2 years ago
  • Ask HN: Who is hiring? (October 2021)
    Planetary.social | Go / Swift Devs | Full-Time | Remote | $ Market | https://planetary.social Help us build out secure scuttlebutt as an open protocol for decentralized social media that puts users in control. Work on open source to solve important problems in the world. Planetary is working with twitter's bluesky to build a better future. We're looking dev's who want to work on our decentralized go lang... - Source: Hacker News / almost 3 years ago
  • Manyverse – A social network off the grid
    Manyverse is a great app, one of several compatible ones which use the secure scuttlebutt protocol. For ios another open source one is https://planetary.social/ which I wrote. - Source: Hacker News / almost 3 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Planetary and HelpScout, you can also consider the following products

Sociall (Beta) - A secure and private decentralised social network for all.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DeSo - DeSo is a new layer-1 blockchain built from the ground up to scale decentralized social applications to one billion users.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Peepeth - Blockchain-powered Twitter with a soul.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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