Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?
Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.
Centralize, filter, and prioritize all your interactions to identify where the real problems are.
PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.
Based on our record, XenForo seems to be more popular. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
XenForo (https://xenforo.com/) XenForo is a popular commercial forum software application that is widely used for creating and managing online discussion communities and forums. - Source: dev.to / 10 months ago
For the longer term migration options, I would like to recommend we set up a Xenforo forum one last time. It would be quick and easy to do, it's a well designed and maintained solution that has all the technical features we need and works well for communities like this, as demonstrated by the Spacebattles and Sufficient Velocity forums. Finally, this community will only be free of interference if we go to a place... Source: about 1 year ago
Obviously forums aren't as popular as they used to be, so this topic might not be of interest to many. For folks that want to run a forum, they'd most certainly go with Discourse (Ruby), Flarum (PHP), Xenforo (PHP), NodeBB (Javascript), Nimforum (Nim) and maybe Casnode (Go). Source: over 1 year ago
For something simple, I'd look into bbpress. For something more complex (but that can still integrate with WordPress, check out Xenforo (my favorite) or Vanilla. Source: over 1 year ago
Obligatory Lobsters[0] link. You may know it well already though. If you really need to scratch that itch, maybe start your own community based around those topics? I wouldn't build it from scratch though, and use something like XenForo[1]. The web needs more forums, there's not enough of them around! [0] https://lobste.rs/ [1] https://xenforo.com/. - Source: Hacker News / over 1 year ago
Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
Discourse - Discourse is an open source discussion platform built for the next decade of the Internet.
ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.
Flarum - Flarum is the next-generation forum software that makes online discussion fun. It's simple, fast, and free.
Five9 - Five9 provides cloud-based call center software for sales, marketing and support.
phpBB - Raspberry Pi. The Raspberry Pi is a cheap, credit-card sized computer. The official website uses phpBB for their discussion forums. phpBB is not affiliated with nor responsible for any of the sites listed on the showcase.