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Pointel DCCM VS CDNPerf

Compare Pointel DCCM VS CDNPerf and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

CDNPerf logo CDNPerf

CDN performance and uptime statistics
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • CDNPerf Landing page
    Landing page //
    2023-03-13

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

CDNPerf videos

No CDNPerf videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Pointel DCCM and CDNPerf)

Pointel DCCM

CDNPerf

Call Center Software
100 100%
Call Center Software
0% 0
Analytics
0 0%
Analytics
100% 100
Communication
100 100%
Communication
0% 0
Web Analytics
0 0%
Web Analytics
100% 100

User comments

Share your experience with using Pointel DCCM and CDNPerf. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, CDNPerf seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

CDNPerf mentions (1)

  • is it DNS ? Yes it is
    Even after all this I still didn't wanted to pin this on Cloudflare and decided to try out some other DNS that would give a free trial atleast and doesn't require to use their DNS but rather work with custom hostname to pin the DNS and was cheap enough to not break the bank in case I end up using it. After checking out different CDNs based on CDNperf I settled on Bunny CDN. It was the cheapest and gave majority... - Source: dev.to / over 2 years ago

What are some alternatives?

When comparing Pointel DCCM and CDNPerf, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

mlytics - Boost websites and apps faster and safer

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Needl Analytics - Analytics as automated insights

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Google Analytics 360 Suite - Enterprise analytics for your marketing.

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