Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Connect all your links and social media profiles at one page. Convert followers into customers with micro-landing page. ContactInBio will help to establish contact with your followers through one bio link.

ContactInBio solves a problem of multiple links for Instagram bio with a one link that contains group of other links and content as contact form, text, video, images etc.

Social media bio links allow only one link to add, what link will you choose? Do you add Facebook page, your blog, Twitter page, Amazon Wishlist, affiliate link, your web site 'contact us' page or your online store? With ContactInBio you just need one link, which contains all other links, contact form, WhatsApp messaging button and more. Win micro-moments and capture your followers data with contact form on your link.