An innovative contactless hospitality solution, Prefme allows guests to specify their detailed travel preferences and access personalized services. It helps hotels to enable contactless and safe guest experiences, simplify operations, increase revenues and reduce costs.
The Prefme technology enables hotels to deliver hyper-personalized experiences to their guests as travellers around the world can share their in-depth Eat & Stay preferences on the Prefme app even before they arrive.
The Prefme platform ensures fully contactless hotel operations for the full cycle of the guest journey, from pre check-in to post checkout. No longer guests are required to download multiple hotel apps. Just the Prefme app simplifies travel across the globe and makes it easy to organize stays at any Partner hotel.
Key Features –
• Stay preferences to personalize in-room amenities and ambience
• Eat preferences to customize meals consumed in the hotel
• Multilingual Chat to connect with hotel staff anytime, anywhere
• Easy contactless pre check-in and checkout to avoid reception queues
• Pre-booking of Partner hotel services for a relaxed experience
• Hygienic in-room dining via digital menu and in-app ordering
• Food QR Scanning to avoid allergies and view ingredients list
• Loyalty Cards wallet to save cards and redeem offers on-the-go
No features have been listed yet.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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