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Pulseway VS Freshservice

Compare Pulseway VS Freshservice and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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  3. » Reviews
  4. » Alternatives

Pulseway logo Pulseway

Pulseway changes the enterprise monitoring and management game with its mobile management solution.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • Pulseway Landing page
    Landing page //
    2023-02-07
  • Freshservice Homepage
    Homepage //
    2024-05-06

Pulseway features and specs

  • Comprehensive Monitoring
    Pulseway provides real-time monitoring of servers, workstations, and network devices, allowing IT administrators to stay informed about the health and performance of their systems.
  • Remote Management
    With Pulseway, IT administrators can remotely manage devices, execute commands, and troubleshoot issues without being physically present, improving response times and efficiency.
  • Mobile Accessibility
    Pulseway offers mobile apps for iOS and Android, which enable IT admins to monitor and manage their systems on the go, providing flexibility and mobility.
  • Automation Capabilities
    The platform includes automation features that allow administrators to create scripts and policies to automate repetitive tasks, reducing manual effort and minimizing human error.
  • Scalability
    Pulseway scales well for both small businesses and large enterprises, making it a versatile option for various organizational sizes.
  • User-Friendly Interface
    The system boasts an intuitive and easy-to-navigate interface, which simplifies the onboarding process and makes it easier for users to access important functionalities.

Possible disadvantages of Pulseway

  • Cost
    For smaller organizations and startups, the cost of Pulseway may be a barrier, as the pricing can be considered high compared to some other solutions available in the market.
  • Learning Curve
    While the interface is user-friendly, the depth and breadth of features can result in a learning curve for new users who need to become familiar with all the functionalities.
  • Limited Customization
    Some users may find that there are limitations in customizability, particularly when it comes to reporting and dashboard configurations.
  • Integration Limitations
    Although Pulseway integrates with various third-party tools and services, there may be gaps in integrations for specific niche tools that certain organizations rely on.
  • Occasional Performance Issues
    Some users have reported performance issues such as delays or sluggish behavior during peak times, which can affect productivity.

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Pulseway videos

+ Add

Control Your PC from ANYWHERE! - Pulseway Showcase

More videos:

  • Demo - Pulseway - Overview Demo
  • Review - IT Admin Tool | Pulseway.com - ft. Linus Tech Tips

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to Pulseway and Freshservice)

Pulseway

Freshservice

Monitoring Tools
32 32%
Monitoring Tools
68% 68
Project Management
0 0%
Project Management
100% 100
Log Management
100 100%
Log Management
0% 0
IT Management
12 12%
IT Management
88% 88

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pulseway and Freshservice

Pulseway Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
Price: Pulseway provides flexible pricing plans for MSPs and System Administrators. The system management price starts at $85 per month. If you want to use Pulseway for personal use to monitor 2 personal computers then you can sign up for free.
Source: www.softwaretestinghelp.com
Best network monitoring tools of 2020: remote monitoring and management (RMM)
Best network monitoring tools - at a glance(Image credit: WebTitan)1. WebTitanAdaptable web access policiesStrong range of analytics toolsMulti-faceted approach to handling security(Image credit: Pulseway)2. PulsewayLots of third party integrationsFlexible packagesDisaster recovery capabilities3. AteraFlexible deployment optionsEasy to useRange of features could be more...
Source: www.techradar.com
15 Best IT Monitoring Tools and Software
Pulseway is an RMM with an available free trial and with solutions available for managed service providers, on-prem IT departments, and individual use.
Source: blog.inedo.com
The top 19 APM tools in 2020
Pulseway is an APM solution that enables you to monitor the health and performance of Windows, Mac, and Linux apps all from one central interface. The platform integrates with a number of third-party services, including Zendesk, Slack, and PagerDuty, enabling you to extend the solution to get even more value from it.
Source: raygun.com

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pulseway mentions (0)

We have not tracked any mentions of Pulseway yet. Tracking of Pulseway recommendations started around Mar 2021.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

What are some alternatives?

When comparing Pulseway and Freshservice, you can also consider the following products

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Basecamp - A simple and elegant project management system.

Microsoft Operations Management Suite - Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

Redmine - Flexible project management web application

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