Qualaroo Reviews

1. bosiso

   | Product Marketer at OFO | over 1 year ago
   Go where your users are

   Apart from the survey-building, I have been using Qualaroo because it offers tons of different channels to deploy your surveys, and you can collect feedback from your users no matter where they are. There are also plenty of integration options to make the most out of the survey data.

   🏁 Competitors: Qualtrics

   👍 Pros:    Multi-channel surveys|Easy survey embedding|Few integrations

   👎 Cons:    Working with some of the integrations can be a little tricky
2. xawilix

   | Business Associate at ishyp.com | almost 2 years ago
   Not a fan of pricing, but I am here for the features!

   We wanted to collect feedback from the leaving customers, so we used surveys and triggers to show our pop-up as the visitors were about to leave the website. Through the branching logic, we were able to redirect some of the visitors to the right pages and stop them from leaving. The tool was handy, and I would recommend it.

   🏁 Competitors: Qualtrics XM

   👎 Cons:    Pricing is the only drawback, i think. the features of the tool were good. so, i guess, if you can ignore the prices, you should try this tool.
3. Petermark

   | Marketing at wobot.ai | almost 2 years ago
   NPS survey in a few minutes

   Using Qualaroo, we have been able to quickly gauge the mood of our customers by deploying NPS surveys on our website. Users never mind filling out these NPS surveys regularly because they literally take just a click.

   🏁 Competitors: Survey Monkey

   👎 Cons:    Reasonable pricing

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Qualaroo mentions (0)

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago