Raise Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | about 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Raise mentions (19)

• Buying gift cards to get fuel points

  Buy gift cards from raise.com. Dominos cards are always 15+%. My app says I've saved $1500 in the last 5 years, and cards are guaranteed for a year. I've only had one gift card issue, and they refunded my purchase with no issue. You can also pair it with a shopping portal like rakuten.com for another 1+%. Source: about 1 year ago

• Anniversary Sale!

  Have you experienced raise.com to be a reliable company when purchasing gift cards? Source: over 1 year ago

• Any dad's here want a $25 gift card for bass pro shop?

  If it doesn't work out to give to zurbles you can sell on raise.com or other similar places. PRobably get like $20 for it or something like that. Source: over 1 year ago

• HEB hacks?

  Buying discount HEB gift cards at raise.com saves 4-5% typically, adds up when you're spending $800-1k/mo on groceries. Source: over 1 year ago

• Gift Cards

  Once or twice I happened to come across a couple on raise.com, but yeah, I haven't seen them in the wild that often (in New England). Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago