Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than RaiseMe. We know about 12 links to it since March 2021 and only 11 links to RaiseMe. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you are strongly considering USF, check out the raise.me site where you can earn micro scholarships for different things like grades, perfect attendance, volunteering...Not every college participates but USF does so if you want a little extra money, it's a good way to get it. You can also send UCF your scholarship package offered by USF and see if they will come close to it. Have you even applied/been... Source: over 1 year ago
If you reported the raise.me before you got your finaid offer, they may have initially wanted to give you 20k in grants but they give you 18k in grants and 2k in raiseme instead. Source: over 1 year ago
As far as I know, all my merit and raise.me stacked when I got my aid package. Whichever ones they choose to award you get applied, but don't quote me 100% on this. I'd try emailing the financial aid office to make sure though. Source: over 1 year ago
My school counselor encouraged us to fill out our profile for raise.me last year to the junior class, but only two of my schools do micro-scholarships & I feel like they'd probably give scholarship offers larger than this anyway based on my stats. I guess it's mostly just the tedious work of typing up my transcript getting to me because I already had to do this twice. Thoughts? Source: over 1 year ago
Onto your questions. No, dont pay the $200 deposit. Call them and ask what they want you to do. Yes, FIU accepts raise.me. If your merit tuition scholarship is $1,500 a year, and your raise.me is $2,500 a year, it is likely that what they will do (usually) is replace the merit scholarship with the raise.me microscholarships. As such, instead of $4,000 a year (combined sum), you'll probably get the $2,500 a year.... Source: over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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