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Redmine VS Jira Service Management

Compare Redmine VS Jira Service Management and see what are their differences

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Contents:
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  3. » Reviews
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Redmine logo Redmine

Flexible project management web application

Jira Service Management logo Jira Service Management

Jira Service Management is an online development platform that facilitates users with multiple services.
  • Redmine Landing page
    Landing page //
    2024-08-25
  • Jira Service Management Landing page
    Landing page //
    2023-08-18

Redmine features and specs

  • Open Source
    Redmine is an open-source project management tool, meaning it's free to use and customize, providing flexibility and cost savings.
  • Cross-Platform
    Redmine is web-based and can be accessed from any platform with a web browser, including Windows, Mac, and Linux.
  • Plugin Support
    Redmine supports a wide range of plugins, allowing users to extend its functionality to meet their specific needs.
  • Multi-language Support
    Redmine is available in multiple languages, making it accessible to a global user base.
  • Customizable Workflows
    Redmine allows users to create and customize workflows, making it adaptable for different types of projects and industries.
  • Role-based Access Control
    Redmine offers robust role-based access control, enabling administrators to define specific permissions for different user roles.
  • Integrated Issue Tracking
    Redmine has a powerful issue tracking system, which can be integrated with other project management features like Gantt charts and calendars.
  • Time Tracking
    Redmine includes time tracking capabilities, enabling users to log time spent on tasks and generate detailed time reports.

Possible disadvantages of Redmine

  • Complex Setup
    Setting up Redmine can be complicated, as it requires configuring a web server, database, and other dependencies.
  • Outdated Interface
    The user interface of Redmine may seem outdated compared to more modern project management tools, which can affect user experience.
  • Performance Issues
    Large projects with many issues and users can lead to performance issues, including slower load times and server strain.
  • Limited Documentation
    While there is documentation available, it can be sparse and sometimes lacking in detail, making it difficult for new users to find help.
  • Learning Curve
    Redmine has a steep learning curve, and new users may require considerable time to become fully proficient with the tool.
  • Community Support
    While there is community support, it might not be as extensive or responsive as commercial project management solutions.
  • Limited Mobile Experience
    Redmine's user experience on mobile devices is limited, and there are no officially supported mobile apps.
  • Scalability Issues
    As projects scale, Redmine can face challenges in maintaining performance and usability, requiring additional optimization and management.

Jira Service Management features and specs

  • Integration with Atlassian Suite
    Jira Service Management seamlessly integrates with other Atlassian products like Jira Software, Confluence, and Bitbucket, offering a cohesive environment for teams already using these tools.
  • Customizable Workflows
    Jira Service Management provides highly customizable workflows, allowing organizations to tailor their processes to meet specific ITSM needs effectively.
  • Automation Capabilities
    With built-in automation features, teams can streamline repetitive tasks, which helps in reducing overhead and improving efficiency.
  • Scalability
    The platform is scalable, making it suitable for small to large enterprises, enabling teams to grow and adapt as their service management needs evolve.
  • Robust Reporting and Analytics
    It offers comprehensive reporting and analytics capabilities, providing insights for continuous improvement and better decision-making.

Possible disadvantages of Jira Service Management

  • Complexity for New Users
    New users may find the platform overwhelming due to its extensive features and configurations, which can lead to a steeper learning curve.
  • Pricing Structure
    Jira Service Management can become expensive, especially for larger teams, as pricing scales with user count and additional features.
  • Customization Limitations
    While the platform is customizable, some specific customizations may require advanced knowledge or additional plugins that can complicate setup.
  • Performance Issues
    In some cases, users have reported performance issues, particularly when handling a large number of requests or integrating several apps.
  • Limited Out-of-the-box ITIL Features
    Although Jira Service Management supports ITIL practices, some users feel it lacks certain out-of-the-box ITIL features that competitors offer.

Redmine videos

+ Add

Redmine Tutorial

More videos:

  • Review - OpenProject vs Redmine - Comparison
  • Review - Redmine Review

Jira Service Management videos

+ Add

Introducing Jira Service Management

More videos:

  • Review - Jira Service Management Overview (Tutorial Part 1/6)
  • Review - Jira Service Management: A Review

Category Popularity

0-100% (relative to Redmine and Jira Service Management)

Redmine

Jira Service Management

Project Management
100 100%
Project Management
0% 0
IT Service Management
0 0%
IT Service Management
100% 100
Task Management
100 100%
Task Management
0% 0
Help Desk And Ticketing
0 0%
Help Desk And Ticketing
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Redmine and Jira Service Management

Redmine Reviews

50 Best Project Management Tools for 2019
Redmine is an open-source tool which works cross-platform along with multilanguage support. It gives registered users the ability to create and manage their own projects meaning once you have registered, you are allowed to create your own projects and get access to their features. Being a free downloadable software, it is definitely worth a try.
Source: www.proofhub.com
12 Best JIRA Alternatives in 2019
Redmine is another important JIRA open source alternative tool. The basic version of this tool is open-source, and it can work on any machine. It is one of the best jira competitors that supports Ruby, and could take more time for installation, but once installed it runs smoothly.
Source: www.guru99.com
29 Best Alternatives to Dapulse (Now Monday.com)
Redmine is a must-have tool for every project manager. As a project manager, you can use Redmine to keep every employee on track and give their peak performance, every time. Pricing: FREE TRIAL – Available FREE – Free
Source: www.proofhub.com

Jira Service Management Reviews

We have no reviews of Jira Service Management yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Redmine seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Redmine mentions (7)

  • Projectmanagement
    I’m using redmine. It comes with a learning curve, but has almost endless possibilities. Source: over 1 year ago
  • Basic ticketing system recommendations?
    Redmine. Its free and has nice features like LDAP authentication, import emails as tickets, etc. Source: about 2 years ago
  • MS Office 365 and Project Management
    Planner could work and integrate well with the O365 suite. We use Redmine. It’s low cost/free and is great for small or medium size projects. Source: almost 3 years ago
  • Professional Software Development at Zero Cost
    Redmine - Free, Open Source, Self-hosted. Provides issue management, source control integration, wiki, forums etc. - Source: dev.to / almost 3 years ago
  • Atlassian products have been down for 4 days
    No love for Redmine ? https://redmine.org * Ticket tracker. - Source: Hacker News / about 3 years ago
View more

Jira Service Management mentions (0)

We have not tracked any mentions of Jira Service Management yet. Tracking of Jira Service Management recommendations started around Mar 2021.

What are some alternatives?

When comparing Redmine and Jira Service Management, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

HaloITSM - You’re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.

Basecamp - A simple and elegant project management system.

ALVAO IT Service Management - Manage everything from ticketing to asset tracking and boost your business with one powerful ITSM platform that eases your IT department workload.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

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