Rocket Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Rocket mentions (25)

• Tools that keep me productive

  The emoji picker on macOS isn't that great, but Rocket makes it so easy to add emojis. I can't tell you how many times a day I use this. - Source: dev.to / about 2 months ago

• Ask HN: What software sparks joy when using?

  In no particular order: Prologue [0] - iOS Audiobook player, used Plex as a media source Overcast [1] - iOS Podcast player CleanShotX [2] - macOS screenshot/video/gif capture with annotation Drafts [3] - iOS/macOS note taking tool Paprika [4] - Cross platform recipe app YNAB [5] - "You Need A Budget" - web/mobile budgeting app 1Password [6] - Cross platform password manager Carrot Weather [7] - iOS weather app... - Source: Hacker News / 2 months ago

• How to Build a Semantic Search Engine for Emojis

  Since I discovered this, I’ve been making major use out of the feature. I add emojis into way more of my messages, blog posts, and other written works than I ever imagined I would. I actually got so accustomed to this means of adding emojis that I installed Rocket — a free app that brings the same emoji searchability to all text boxes and text editors on the computer. It’s a game changer. - Source: dev.to / 6 months ago

• Can't use emoji shortcut in newest version of Arc

  Though, just because I'm that guy, I do recommend using something like https://matthewpalmer.net/rocket/ to insert emojis. Makes life way easier. Source: 7 months ago

• Inline emoji picker?

  It really would! I currently use Rocket to provide this functionality, which works great system-wide, but if it were integrated into Raycast natively, that would be so much better. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago