Software Alternatives, Accelerators & Startups

Rocket VS Malcolm App

Compare Rocket VS Malcolm App and see what are their differences

Rocket logo Rocket

Web Framework for Rust

Malcolm App logo Malcolm App

Customer self-service made easy
  • Rocket Landing page
    Landing page //
    2021-07-31
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

Rocket

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March
Startup details
Country
United Kingdom
State
London
City
London
Founder(s)
Tom Jordan
Employees
10 - 19

Rocket features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

Rocket videos

Estes Big Daddy Rocket Launch And Review!

More videos:

  • Review - Rocket Espresso Appartamento | Crew Review 2019
  • Review - Rocket Appartamento Review

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to Rocket and Malcolm App)
Web Frameworks
100 100%
0% 0
Customer Support
0 0%
100% 100
Developer Tools
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing Rocket and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

Share your experience with using Rocket and Malcolm App. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Rocket seems to be more popular. It has been mentiond 25 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Rocket mentions (25)

  • Tools that keep me productive
    The emoji picker on macOS isn't that great, but Rocket makes it so easy to add emojis. I can't tell you how many times a day I use this. - Source: dev.to / 2 months ago
  • Ask HN: What software sparks joy when using?
    In no particular order: Prologue [0] - iOS Audiobook player, used Plex as a media source Overcast [1] - iOS Podcast player CleanShotX [2] - macOS screenshot/video/gif capture with annotation Drafts [3] - iOS/macOS note taking tool Paprika [4] - Cross platform recipe app YNAB [5] - "You Need A Budget" - web/mobile budgeting app 1Password [6] - Cross platform password manager Carrot Weather [7] - iOS weather app... - Source: Hacker News / 3 months ago
  • How to Build a Semantic Search Engine for Emojis
    Since I discovered this, I’ve been making major use out of the feature. I add emojis into way more of my messages, blog posts, and other written works than I ever imagined I would. I actually got so accustomed to this means of adding emojis that I installed Rocket — a free app that brings the same emoji searchability to all text boxes and text editors on the computer. It’s a game changer. - Source: dev.to / 6 months ago
  • Can't use emoji shortcut in newest version of Arc
    Though, just because I'm that guy, I do recommend using something like https://matthewpalmer.net/rocket/ to insert emojis. Makes life way easier. Source: 7 months ago
  • Inline emoji picker?
    It really would! I currently use Rocket to provide this functionality, which works great system-wide, but if it were integrated into Raycast natively, that would be so much better. Source: about 1 year ago
View more

Malcolm App mentions (0)

We have not tracked any mentions of Malcolm App yet. Tracking of Malcolm App recommendations started around Mar 2024.

What are some alternatives?

When comparing Rocket and Malcolm App, you can also consider the following products

Alfred Emoji Pack - Get :100: turned into 💯 everywhere on your Mac

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Emoji CSS - Add Emoji's to your website

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Bottle - bottle.py is a fast and simple micro-framework for python web-applications.

Zendesk Support - Social Customer Support and Help Desk and Ticketing