As a DM for homebrew games, I used Roll20 for 2+ years. When it works, its OK. When it doesn't, its frustrating. I use a lot of custom rules and they are simply not supported due to a lack of modularity within the system. A simple variant of Proficiency Dice in 5e is outlined in the rules, and even it is hacky and not well supported on Roll20.
The format feels like it was made two decades ago, and the web console spits out warnings and errors left and right. There has even been some conspiracies / drama with some of the higher-ups at Roll20, showing a lack of leadership.
Please, let's let Roll20 die. Support another system.
Not easy to learn, not friendly controls
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Roll20 seems to be a lot more popular than Freshdesk. While we know about 334 links to Roll20, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
There are other options: https://roll20.net/. Source: 7 months ago
I've used roll20.net up until now. They have a find group feature and a virtual table top with character sheets and dice roller included, so everything you need to play virtually is all on the one site. Source: 7 months ago
1 Year Roll20 Pro Subscription ($109 value!) – use it yourself or give it to your GM! Source: 8 months ago
There are plenty of D&D software programs out there that are free and paid versions. Many of them with the ability to have friends join and interact with the table. As basic as Tabletop Simulator to Fantasy Grounds (both on steam that I have experience with, not an endorsement). roll20.net being a popular browser based version. Source: 8 months ago
I have made a character on roll20.net that maybe border line iffy/OP, so I may have to make one that's not. My free time can be a bit unusual at times(it's 12:24AM as I write this)so someone who has similar free times as I do(if your interested let me know and we can talk times), basicly I've been listening to a DnD podcast and I think it sounds fun and I want to try it out Edit: I'm in PST timezone in... Source: 8 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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