Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Rollbar should be more popular than Freshdesk. It has been mentiond 20 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Rollbar is a great error-tracking service. It alerts us on exceptions and errors, provides analysis tools and dashboard, so we can see, reproduce, and fix bugs quickly when something went wrong. This service has a possibility to log not only uncaught exceptions but any messages. By default, the messages are reported synchronously, but you can enable asynchronous reporting using Sidekiq, girl_friday, or Resque.... - Source: dev.to / 22 days ago
**2. Rollbar **is an error-tracking system that tells you if there are any errors occurring and if the app is functioning a-okay. - Source: dev.to / about 1 month ago
Rollbar | https://rollbar.com | Remote US, Remote Europe, Budapest | Engineering, Technical Solutions About Rollbar: * We're a ~30-person team (SF, Budapest, remote US and Europe) with a mission to help developers build software quickly and painlessly * We help tens of thousands of developers find and fix errors faster. * Our backend handles billions of errors with low latency and high reliability * Our front-end... - Source: Hacker News / about 2 months ago
When any unexpected errors occur we need to send the details over to an error logging service, for e.g. Like Rollbar. - Source: dev.to / 2 months ago
Rollbar is a real-time error tracking and monitoring tool that empowers development teams to deliver top-notch software. Its primary mission is to identify, report, and aggregate errors, exceptions, and issues in your applications as they happen, allowing developers to address them promptly. Rollbar assists developers in maintaining the best quality of software throughout the development process by offering... - Source: dev.to / 6 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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