Rover Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | about 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Rover mentions (118)

• Paid Cat Sitter (Dec 23rd- Jan 6th)

  Simple. Go to Rover and hire someone to come to your place every 3 days or so for about $20 per visit. Should be around $100. Source: 7 months ago

• Travel without cats.

  Go on rover.com and hire a pet sitter. Source: 7 months ago

• Jet Pet Resort

  I've used rover.com for puppysitters and they've been great. It costs about $50/night and includes $20K insurance in case anything happens while you're gone. Source: 12 months ago

• Saturday Success Stories

  If your neighbor doesn't work out or you need someone to care for Jonesy, the website rover.com has tons of people all over the U.S. Who will do anything from board pets in their homes to stay at your place to take care of pets to drop-in visits to feed, water, walk dogs, etc. I've used them before when traveling to take care of my dogs, who are a major handful and scare/intimidate most people, and always gotten... Source: 12 months ago

• Dog boarding options?

  It's been about one year since the most recent post I could find discussing dog boarding options in Columbia. There were some good ideas (ranging from traditional brick and mortar places to rover.com, and everything in betwee). Thanks in advance. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago