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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
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Sloth Finder helps you encounter the most amazing weekly Ruby articles around your favorite Ruby and Rails topics for the past decade sourced from [Ruby Weekly](https://rubyweekly.com/). This tool was made because the creator, a Sloth in human form, was interested in all the greatest articles around his favorite weird Ruby niche, so he built a primitive search and looked for: ```. - Source: Hacker News / 16 days ago
Please post below with your favorite places to talk to other Rubyists, such as https://www.ruby-forum.com/ or https://discuss.rubyonrails.org/. Or places to read Ruby news like https://rubyweekly.com/. If you've nowhere else to talk about Ruby, you can post your favorite memory of Ruby Tuesday (the restaurant). If you've never been there, you can comment about how you imagine it would be. Source: about 1 year ago
Yes, but it took several hours and a lot of people reaching out to their contacts at Google for a human at Google to get involved and reverse the block. We still don't know how or why metasploit-payloads got falsely reported; was it malicious/intentional or an automated code scanning system at Google? Also, since Google Safe Browsing List is used by many other services to filter out "bad websites", it caused a lot... Source: about 1 year ago
Peter Cooper’s https://rubyweekly.com by far one of the best. Source: over 1 year ago
You might also benefit from signing up for weekly newsletters, such as Ruby Weekly. Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
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