Software Alternatives, Accelerators & Startups

Salesforce Service Cloud VS WhatsApp

Compare Salesforce Service Cloud VS WhatsApp and see what are their differences

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

WhatsApp logo WhatsApp

WhatsApp Messenger: More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • WhatsApp Landing page
    Landing page //
    2023-04-18

WhatsApp

$ Details
free
Platforms
Mobile Desktop
Release Date
2009 January
Startup details
Country
United States
State
California
Founder(s)
Brian Acton
Employees
1,000 - 1,999

Salesforce Service Cloud videos

Salesforce Service Cloud Overview Demo

WhatsApp videos

How to Use Whatsapp - 2020 Beginner's Guide

More videos:

  • Tutorial - WhatsApp Web - Full Review & Tutorial
  • Review - What is WhatsApp? A Review
  • Review - Whatsapp Web | Everything You Need To Know!
  • Review - What is WhatsApp & How Does it Work? | WhatsApp Guide Part 1

Category Popularity

0-100% (relative to Salesforce Service Cloud and WhatsApp)
Help Desk
100 100%
0% 0
Communication
0 0%
100% 100
Customer Support
100 100%
0% 0
Messaging
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and WhatsApp

Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...

WhatsApp Reviews

  1. BEST APP FOR PRIVATE CHATTING

    I AM USING WHATSAPP SINCE 2015 AND STILL CURRENTLY USING IT HELPS ME TO GET IN TOUCH WITH MY FRIEND AND RELATIVES AND NOW IT ALSO HELPS ME TO DO PAYMENT VIA WHATSAPP.

    🏁 Competitors: Skype
    👍 Pros:    Free to use|Easy to use
    👎 Cons:    Nothing, so far

20 Telegram Alternatives to Chat With in 2024
WhatsApp’s other claim to fame is its security features, with end-to-end encryption. These security features, although not perfect, are still considered much better than Telegram’s. WhatsApp does a good job replicating Telegram’s chat features, but isn’t the best replacement for building groups of people who don’t know each other or for live streaming.
10 Best Telegram Alternatives in 2024
Whatsapp is a very famous app similar to Telegram and it is widely used for communication across the world, some of the widely used features also includes group messaging, private or group calls, all can be done through end-end encryption. Apart from these features people also put a status of about 24 hours.
Top 10 Apps like Telegram for Android and IOs [2023]
WhatsApp's recently announced 'community' feature successfully engaged existing users and onboarded numerous communities. WhatsApp has a distinct platform wherein business users can easily interact. It supports up to 2 billion people using it worldwide, allowing you to engage audiences, accelerate sales, and improve customer service outcomes. Furthermore, it enabled...
The best WhatsApp alternatives for 2023
However recent developments have started hammering home WhatsApp's relationship to parent company Facebook. The same Facebook that's almost constantly in the news for some major controversy or another. The controversy over the WhatsApp privacy policy, which many understood to mean WhatsApp would start sharing more information with Facebook — with rumors that the contents of...
The 7 best apps you can use as a WhatsApp alternative
WhatsApp has achieved its widespread global popularity thanks to its multi-platform support, secure encryption, and wide array of communication features. But the app isn't for everyone, and you might be looking for a WhatsApp alternative that mimics many of the best aspects of the app. Here are seven of the best alternatives to WhatsApp.

Social recommendations and mentions

Based on our record, WhatsApp seems to be more popular. It has been mentiond 24 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

WhatsApp mentions (24)

  • User-facing/client-side tools for internet troubleshooting
    Hi everyone. The other day a client of mine's employees started having issues with the "internet not working". After some detective work with traceroute and interviewing them about what sites they were having issues with, I determined that the actual issue was with the web.whatsapp.com service having downtime. I'm mentioning all this because I'm now thinking of making them a small video/article on our intranet... Source: 7 months ago
  • Is WhatsApp Web down in Oman?
    I believe web.whatsapp.com is being blocked by local telecom companies in order to protect their duopoly and keep Oman in tech--stone-age. If fewer people know how else the rest of the world uses the internet, then they don't have to make an effort to improve their offerings. Omantel is definitely blocking this web.whatsapp.com. Source: 7 months ago
  • Open Letter to WhatsApp: Need for a Linux Desktop App
    What's wrong with https://web.whatsapp.com/ ? Source: 7 months ago
  • Best app, like, ever?
    Whatsapp (Free) - chat. Although some people prefer iMessage and other ones. Source: 7 months ago
  • WhatsApp Mac Client - can I have it installed two times?
    Use browser for one account https://web.whatsapp.com/ and app for the other. Source: 8 months ago
View more

What are some alternatives?

When comparing Salesforce Service Cloud and WhatsApp, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Signal - Fast, simple & secure messaging. Privacy that fits in your pocket.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.