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Salesforce VS Zoho One

Compare Salesforce VS Zoho One and see what are their differences

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Salesforce logo Salesforce

CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.

Zoho One logo Zoho One

Zoho is an all-in-one online office suite.
  • Salesforce Landing page
    Landing page //
    2022-01-04
  • Zoho One Landing page
    Landing page //
    2025-04-16

Salesforce features and specs

  • Customizability
    Salesforce offers a high degree of customizability, allowing businesses to tailor the platform to meet their specific requirements through custom objects, workflows, and apps.
  • Comprehensive Suite
    The platform provides a wide range of integrated tools for CRM, marketing, sales, service, and more, making it a one-stop solution for various business needs.
  • Third-Party Integrations
    Salesforce supports a vast array of third-party integrations, enabling businesses to seamlessly connect other applications and services they use.
  • User Community and Support
    Salesforce has a large, active user community and extensive support resources, including documentation, webinars, and a customer success team.
  • Scalability
    The platform is highly scalable, making it suitable for businesses of all sizes, from small startups to large enterprises.

Possible disadvantages of Salesforce

  • Cost
    Salesforce can be expensive, particularly for small businesses, as the pricing model includes various modules and add-ons that can add up quickly.
  • Complexity
    The platform's extensive features can make it complex and challenging to navigate, requiring significant training and a learning curve for users.
  • Customization Requires Expertise
    While Salesforce is highly customizable, making full use of this capability often requires specialized knowledge or hiring certified Salesforce consultants.
  • Performance Issues
    Some users have reported performance issues, particularly during peak usage times, which can impact business operations.
  • Overwhelming Options
    The sheer number of features and options available can be overwhelming, which can make decision-making and implementation time-consuming.

Zoho One features and specs

  • Integrated Suite
    Zoho One offers a comprehensive suite of over 45 integrated applications, which allows businesses to manage various functions like CRM, marketing, finance, HR, and more from a single platform.
  • Cost-Effective
    For the range of features it offers, Zoho One is relatively affordable compared to purchasing multiple standalone applications. It provides good value for businesses looking for an all-in-one solution.
  • Flexible Pricing
    Zoho One provides flexible pricing structures including per user per month options, which can be advantageous for small to mid-sized businesses looking for scalable solutions.
  • Ease of Use
    The platform is designed to be user-friendly with a clean, intuitive interface, making it easier for users to navigate and manage different business processes.
  • Customization
    Zoho One allows for significant customization according to business needs, including custom workflows, dashboards, and modules, providing businesses with tailored solutions.
  • Security
    Zoho One includes robust security features, such as two-factor authentication, role-based access controls, and data encryption, ensuring that company data is secure.
  • 24/7 Customer Support
    Zoho offers around-the-clock customer support through various channels including chat, email, and phone, ensuring that users can get timely help whenever they need it.

Possible disadvantages of Zoho One

  • Learning Curve
    Despite its user-friendly design, the extensive suite of applications can be overwhelming for new users, requiring a considerable amount of time to learn and integrate fully.
  • Integration Issues
    Some users have reported occasional integration issues between Zoho applications and third-party software, which can disrupt business workflows.
  • Performance
    Certain applications within the suite may experience slow performance, especially when handling large volumes of data or complex queries, which can impact productivity.
  • Limited Advanced Features
    While Zoho One offers a wide range of basic and intermediary features, some advanced functionalities available in specialized standalone software may be lacking.
  • Customer Support Quality
    Although customer support is available 24/7, the quality and responsiveness can be inconsistent, with some users noting that resolutions can take time.
  • Mobile App Limitations
    While Zoho offers mobile apps for various functionalities, these apps sometimes lack features available on the desktop versions, which can limit productivity on the go.
  • Data Migration
    Migrating existing data to Zoho One from other platforms can be complex and time-consuming, often requiring technical assistance to avoid data loss or errors.

Salesforce videos

+ Add

Frustrated Review of Salesforce.com 2019 for Small to Medium Business

More videos:

  • Review - HubSpot vs. Salesforce
  • Review - Salesforce CRM - Detailed Review of The CRM Giant (2019)
  • Review - Independent Review of Salesforce CRM Software
  • Review - Salesforce CRM Review 2021 Small Business
  • Review - What is Salesforce (and why is it so good)?
  • Review - Salesforce Review 2023 | CRM Software Analyst's Pros/Cons [1/3]
  • Review - What is Salesforce? | Salesforce in 7 Minutes | Introduction to Salesforce | Simplilearn

Zoho One videos

+ Add

ZOHO ONE Products In Your Day To Day Business Operations - Zoho One Review

More videos:

  • Review - What is Zoho One? Why Should I Care?
  • Review - Zoho One - Application Overview

Category Popularity

0-100% (relative to Salesforce and Zoho One)

Salesforce

Zoho One

CRM
100 100%
CRM
0% 0
Project Management
0 0%
Project Management
100% 100
Sales
100 100%
Sales
0% 0
Business Management
0 0%
Business Management
100% 100

User comments

Share your experience with using Salesforce and Zoho One. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce and Zoho One

Salesforce Reviews

  1. andreewikk
    super

    Salesforce is a powerful customer relationship management (CRM) platform, and I have been using it for business for several months now. Overall, I am pleased with the functionality and capabilities it provides.

    Pros: 1. Full customization - Salesforce allows you to adapt the system to any business needs. There are a huge number of customization tools, which makes it universal for different industries. 2. Powerful analytical tools - The platform provides excellent analytics and reporting capabilities. You can easily track the effectiveness of marketing campaigns, analyze customer behavior and build forecasts. 3. Interface - Despite the huge number of functions, the interface is quite intuitive and does not cause difficulties in mastering. Configuration and data management are easy to organize. 4. Integrations - Salesforce supports many integrations with other services and platforms, which simplifies work and allows you to use it in conjunction with other business solutions.

    Cons: 1. High cost - Salesforce can be expensive for small companies. The subscription price, plus additional costs for customization and support, can quickly become significant. 2. Steep learning curve — The sheer amount of functionality can make it difficult for newcomers to get their head around the platform. It takes time to master all of the features. 3. Sometimes feature-heavy — For smaller businesses, some of the features in Salesforce can be redundant and not always necessary. This can cause confusion as you work.

    Overall, Salesforce is a great platform for larger organizations and businesses that need to effectively manage customer data and automate processes. However, for smaller businesses, the cost and complexity can be a barrier. However, if your business is growing, Salesforce is a powerful tool for growth and scaling.

Top 11 Best SIEM Tools in 2022 For Real-Time Incident Response and Security
Salesforce offers fantastic security information software for service operators and agents alike. They get complete visibility into all incidents, customer data, and cases in a single workspace. This provides them with greater context to better deal with a problem. The platform proactively identifies security issues before the customer even notices them.
Source: www.softwaretestinghelp.com
Top 9 Best Copper CRM Alternatives for Businesses in 2023
Zoho CRM is one of several programs available in Zoho’s app ecosystem, which is similar to Salesforce’s app exchange. Zoho CRM’s reporting is solid, allowing users to report across products, locations, and applications. The CRM provides basic contact management as well as automation, such as transforming website visitors into leads.
Source: magenest.com
Top 21 Salesforce’s Competitors and Alternatives
The main competitive advantage for Dynamics 365 over Salesforce is its integrated platform. Microsoft made several strategic changes in 2020 to challenge Salesforce in the cloud software market. Most companies use Microsoft’s productivity solutions, increasing Dynamics 365’s advantage over Salesforce. Dynamics 365 makes Microsoft the top Salesforce competitor. [4]
Source: bstrategyhub.com
14 Best Copper CRM Alternatives to Use in 2022
Salesforce is a leading provider of CRM solutions occupying over 19.6% share of the global CRM market. It provides a powerful and integrated platform for sales, marketing, support, IT, and eCommerce. This unified access to all business data can be leveraged to deliver exceptional customer experiences. Salesforce can help make better business decisions and automate key...
Source: www.bigcontacts.com
Best ERP Software 2022: Top Rated ERP Systems Comparison
Price: Salesforce CRM can be tried for free. Sales Cloud has four pricing editions, Essentials (Euro 25 per user per month), Professional (Euro 75 per user per month), Enterprise (Euro 150 per user per month), and Unlimited (Euro 300 per user per month).
Source: www.softwaretestinghelp.com

Zoho One Reviews

21 Best Lead Generation Software for 2024
Zoho One offers an all-in-one marketing and sales automation platform to manage sales, marketing, and customer engagement efforts.
Source: www.sender.net

Social recommendations and mentions

Based on our record, Salesforce seems to be more popular. It has been mentiond 62 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Salesforce mentions (62)

  • Salesforce Development Company
    Pletra Technology is a prominent Salesforce Implementation and Development company with the expertise needed to drive Salesforce-powered change in your enterprise. Using the Salesforce.com platform effectively, our consultants can help clients provide innovation and value from customer operations. Source: almost 2 years ago
  • MyDMV Portal has a really suspicious address.
    Maybe I'm just paranoid, but this thing screams "phishing link" to me. Why is this not a subdomain of flhmsv.gov ? Why is it a dot com?? I'd heard things about there being malicious links inserted into legit websites through either a hack or browser malware. Just going to force.com also redirects to salesforce.com , which... doesn't answer any questions at all. Is it just... Like this, or is there something... Source: almost 2 years ago
  • Etrade hangs on login and other pages
    I noticed when I click on manage cookies there is salesforce.com and a few others that I am not sure what they are trying to do but I am sure they have nothing to do with trading. Source: almost 2 years ago
  • Creating a Salesforce Email Report
    Hello! I'm aware that Tableau can capture email activity with EAC. However, I'm looking to add a report within a Salesforce Dashboard. I've attempted to create a report on email messages following the resource on Salesforce.com. But, the results were minimal (657 all-time emails? Since 2017.) For clarity, not for List Emails, just 1-1 sent through Salesforce. Source: about 2 years ago
  • Freelance design contract offer - Regarding the "ownership of work product" - what is really owned? (What are your thoughts on this contract section?)
    It is a fintech company so I do not expect them to, for example, profit much from selling clothes, or posters with my work on it. However, they are interested in the style of branding, illustration and general design of this website https://salesforce.com/ which uses a lot of colourful and playful imagery / illustrations. Source: about 2 years ago
View more

Zoho One mentions (0)

We have not tracked any mentions of Zoho One yet. Tracking of Zoho One recommendations started around Mar 2021.

What are some alternatives?

When comparing Salesforce and Zoho One, you can also consider the following products

Zoho CRM - Omnichannel CRM for Businesses of all sizes

dapulse - Lead by showing your team the Big Picture. Get everyone working together on what's important.

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Kestrelpro.ai - Kestrelpro is a Top Business Management tool integrated system that brings all your departments to one interface. It has different segments for top management, sales, finance, project management, HR and Admin

HubSpot - Grow Better With HubSpot: Software that's powerful, not overpowering. Seamlessly connect your data, teams, and customers on one CRM platform that grows with your business.

Nintex - Cloud-based digital workflow management automation platform

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