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SapphireIMS VS NinjaOne

Compare SapphireIMS VS NinjaOne and see what are their differences

SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

SapphireIMS logo SapphireIMS

IT Asset Management

NinjaOne logo NinjaOne

NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.
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  • SapphireIMS Landing page
    Landing page //
    2019-11-19
  • NinjaOne
    Image date //
    2024-02-01

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrations, for use cases including endpoint management, patch management, mobile device management, software deployment, remote access, endpoint backup, and more.

SapphireIMS features and specs

  • Comprehensive IT Management
    SapphireIMS provides a wide range of IT management tools including asset management, service desk, and network monitoring, making it a holistic solution for organizations looking to manage their IT infrastructure efficiently.
  • Customization and Flexibility
    The platform is highly customizable, allowing businesses to tailor workflows and processes to meet specific business needs, which enhances operational efficiency.
  • Scalability
    SapphireIMS can accommodate businesses of different sizes, from small to enterprise-level organizations, thus providing room for growth without needing to switch systems.
  • User-Friendly Interface
    The software features an intuitive interface that is easy to navigate, reducing the learning curve for new users and helping improve user adoption rates.
  • Cost-Effective Solution
    Compared to other enterprise IT management solutions, SapphireIMS is relatively affordable, making it a cost-effective option for businesses looking to optimize their IT operations without breaking the bank.

Possible disadvantages of SapphireIMS

  • Limited Third-Party Integrations
    While SapphireIMS offers comprehensive features, it may lack seamless integrations with some third-party applications, which could be a limitation for businesses relying on multiple software systems.
  • Complex Setup Process
    The initial setup and configuration of the platform can be complex and time-consuming, potentially requiring dedicated IT resources to fully implement and optimize the system.
  • Performance Issues
    Some users have reported performance issues when handling large volumes of data, which can affect the overall responsiveness and reliability of the platform.
  • Limited Global Presence
    SapphireIMS may have limited customer support and resources outside of its primary operating regions, which could impact multinational companies looking for global solution support.
  • Learning Curve for Advanced Features
    While basic functions are user-friendly, mastering the more advanced features of SapphireIMS can require significant training and expertise.

NinjaOne features and specs

  • Self Service Portal
  • Audit, Analysis and Compliance
  • User Activity Monitoring
  • Software Inventory
  • Internet Usage Monitoring
  • IP Address Monitoring
  • Bandwidth Monitoring
  • Network Diagnosis
  • Vulnerability Scanners
  • Data Loss Prevention
  • Multi-Patch Deployments
  • Unified Threat Management (UTM)
  • Ransomware Protection
  • Intrusion Detection and Prevention (IDS/IPS)
  • Endpoint Detection and Response
  • Breach Detection
  • Advanced Threat Protection

SapphireIMS videos

+ Add

SapphireIMS

More videos:

  • Demo - SapphireIMS ITAM

NinjaOne videos

+ Add

NinjaRMM Live Setup

More videos:

  • Review - NinjaRMM Tech Talk
  • Demo - NinjaOne Backup
  • Review - TechnologyAdvice: NinjaOne Review - Top Features, Pros & Cons, and Alternatives
  • Demo - NinjaOne | Spend more time on the important things
  • Review - NinjaOne RMM Review

Category Popularity

0-100% (relative to SapphireIMS and NinjaOne)

SapphireIMS

NinjaOne

IT Asset Management
100 100%
IT Asset Management
0% 0
Monitoring Tools
2 2%
Monitoring Tools
98% 98
Photos & Graphics
100 100%
Photos & Graphics
0% 0
IT Management
0 0%
IT Management
100% 100

Questions and Answers

As answered by people managing SapphireIMS and NinjaOne.

How would you describe your primary audience?

NinjaOne's answer:

NinjaOne customers include MSPs and internal IT organizations of all sizes.

What makes your product unique?

NinjaOne's answer:

NinjaOne is a cloud-native unified IT management platform tailored for IT organizations and MSPs. It offers comprehensive monitoring, management, patching and security for a diverse range of endpoints — including Windows, macOS, Linux, VMs, and SNMP — all consolidated within a singular intuitive dashboard.

Its robust automation features empower technicians to offload routine, time-intensive tasks, redirecting their attention to strategic endeavors. Designed for proactive daily management, NinjaOne boasts a user-friendly interface, ensuring a smooth set-up and operation. With complimentary unlimited onboarding, training, and support, we're committed to maximizing the ROI for our customers' NinjaOne investments.

Why should a person choose your product over its competitors?

NinjaOne's answer:

NinjaOne equips MSP and IT teams with a unified hub for overseeing, patching, and supporting all their endpoints. Leveraging our integrated solution and policy-driven management, we introduce a remarkable degree of automation into standard IT workflows, enabling technicians to channel their expertise into intricate tasks and innovative problem-solving.

Tailored for the modern, distributed workforce, NinjaOne's cloud-native platform allows technicians to manage any internet-connected endpoint from any location, eliminating the need for any infrastructure. This not only trims management costs but also simplifies the process. The platform's agile and user-friendly interface further amplifies efficiency, making IT operations seamless for teams.

What's the story behind your product?

NinjaOne's answer:

NinjaOne is dedicated to building top-tier, scalable, and user-friendly IT management solutions that empower MSPs and IT experts to ensure business continuity and enhance profitability. With a user experience intricately designed from inception, we aim to minimize onboarding costs and optimize automation, offering a cutting-edge, proactive IT management journey. Presently, over 13,000 MSPs and IT entities worldwide trust NinjaOne to oversee, update, and secure more than 5 million endpoints.

Which are the primary technologies used for building your product?

NinjaOne's answer:

NinjaOne is a cloud-native unified IT management platform. Key technologies include monitoring & alerting, patch management, software deployment, scripting & automation, remote control, backup, ticketing, documentation, next generation antivirus (NGAV) and endpoint detection and response (EDR). Additionally, NinjaOne seamlessly integrates with numerous popular solutions, further enhancing our customers' workflow efficiency.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SapphireIMS and NinjaOne

SapphireIMS Reviews

We have no reviews of SapphireIMS yet.
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NinjaOne Reviews

12 Best Asset Management Software For IT Teams In 2023
Why I picked NinjaOne: I like how the tool offers a complete toolkit for small IT teams and IT managers to manage, monitor, secure, and improve servers, network devices, laptops, and workstations. I think the best part of the platform is just how easy it is to use even if you have a wide variety of clients or IT to manage.
Source: thectoclub.com
10 Best RMM Software | Remote Monitoring & Management Tools 2021
NinjaRMM Pricing: NinjaRMM offers a free trial of their product. Ninja is priced on a per-device basis based on the features needed.
Source: www.softwaretestinghelp.com
12 Best RMM Software and Tools for 2021
NinjaRMM is an excellent RMM solution with real-time monitoring for Windows and Mac computers. NinjaRMM offers users the ability to automate patches to remote networks. The software supports over 120 applications including Java and Dropbox. Patching these popular services allows you to minimize the vulnerabilities your users face.
Source: www.comparitech.com
8 Best RMM Software and Tools
NinjaRMM’s monitoring agent can be installed on Windows and Mac computers and provides endpoint data including, processing, memory, utilization, network, logs, etc. Additionally, NinjaRMM’s automation capabilities allow managers to check the entire infrastructure, install patches, etc.
Source: www.pcwdld.com
Best helpdesk software of 2020: for ticketing and support
NinjaRMM is a cloud-based help desk solution that allows you to monitor everything in real-time. The GUI is simple and easy to use, which can make the learning curve in setting up, using, and customizing short and sweet. The developers are also proactively adding additional features, not least to increase the number of available integrations and improving the available toolkit.
Source: www.techradar.com

What are some alternatives?

When comparing SapphireIMS and NinjaOne, you can also consider the following products

NetSupport DNA - IT Asset Management

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

SpeedTree Cinema - SpeedTree Cinema is a leading 3D Vegetation Modeling software preferred by many artists in the industry.

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

SnowSoftware - Snow Software are suppliers of Software Asset Management products and help optimizing licensing & minimizing compliance risk.

Microsoft Operations Management Suite - Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

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