Software Alternatives, Accelerators & Startups

Scoop VS LiveAgent

Compare Scoop VS LiveAgent and see what are their differences

Scoop logo Scoop

A command-line installer for Windows

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Scoop Landing page
    Landing page //
    2023-08-02
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Scoop features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Scoop videos

5 Ice Cream Scoops Compared!

More videos:

  • Review - Hamilton Beach Coffee Maker "The Scoop" Exclusive Review
  • Review - The Scoop: Lateral trainer review
  • Review - SCOOP Review
  • Review - Game Scoop! 698: Spoiler-Free God of War Ragnarok Opinions

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Scoop and LiveAgent)
Windows Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Package Manager
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Scoop and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Scoop and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Scoop and LiveAgent

Scoop Reviews

5 Best Windows package manager to use via command line
Furthermore, we don’t need admin rights to use Scoop, I mean no evaluated Powershell or Command prompt to install packages as we do in Chocolatey. However, when it comes to the range of packages available in its repository it couldn’t compete with Choco, moreover, the gist of using Scoop is different. Most of the users use it to get mostly command-line tools such as MongoDB,...
6 Best Windows Package Manager to Auto-Update Apps (2020)
The problem with package management is that the cmdlets are complex. This brings Scoop in the picture. Scoop is a small open-source utility for PowerShell. You need to have a minimum of version 3.0. So, the commands to install software is as simple as scoop install firefox. To install Scoop, you just need to type the following in the Powershell.
Source: techwiser.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Scoop seems to be more popular. It has been mentiond 156 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Scoop mentions (156)

  • A tour of CLI tools for installing Java and creating projects
    On Windows: scoop is a package maanger which supports Java version management. It provides a Java wiki with detailed instructions. - Source: dev.to / 8 months ago
  • Managing python projects like a pro!
    Scoop is a command-line installer for Windows, aimed at making it easier for users to manage software installations and maintain a clean system. It's designed with developers and power users in mind but can be beneficial for any Windows user looking for an efficient way to manage software. Basically it makes our life easier when it comes to software installation of any sort. Scoop support installation for large... - Source: dev.to / 4 months ago
  • bruhJustLemmeDownloadTheSdk
    Use a package manager! Assuming Windows (since it's the odd one out), get yourself some scoop then just scoop install openjdk. No need to navigate to a website, download bundleware, click next-next-next and accidentally install a virus like some caveman from 1997. This has been a solved problem since ancient times! Source: 7 months ago
  • How easy is it to setup Neovim and Nvchad on windows?
    Should be easy enough, I installed neovim on my windows machine with scoop (you can even get nightly if you want), it's basically a one line install. You can also do a manual install if you want, but you don't have to. It took a little fiddling for me because I wanted to install scoop as well as all applications onto my D drive rather than my C drive, but nothing too crazy. I never got NvChad on my windows... Source: 7 months ago
  • Calibre – New in Calibre 7.0
    I update it with Brew on macOS and Scoop [1] on Windows (but I guess it is included in other package managers such as chocolatey). Of course, a built-in auto-updater would be good, but a packaged version is a nice workaround for me. [1]: https://scoop.sh/. - Source: Hacker News / 8 months ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Scoop and LiveAgent, you can also consider the following products

Chocolatey - The sane way to manage software on Windows.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Ninite - Ninite is the easiest way to install software.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Just Install - just-install - The stupid package installer for Windows.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.