Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Scrapy should be more popular than Freshdesk. It has been mentiond 95 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Using Scrapy I fetched the data needed (activities and attendance). Scrapy handled authentication using a form request in a very simple way:. - Source: dev.to / 19 days ago
Scrapy is an open-source Python-based web scraping framework that extracts data from websites. With Scrapy, you create spiders, which are autonomous scripts to download and process web content. The limitation of Scrapy is that it does not work very well with JavaScript rendered websites, as it was designed for static HTML pages. We will do a comparison later in the article about this. - Source: dev.to / about 2 months ago
While there is no specific library for SERP, there are some web scraping libraries that can do the Google Search Page Ranking. One of them which is quite famous is Scrapy - It is a fast high-level web crawling and web scraping framework, used to crawl websites and extract structured data from their pages. It offers rich developer community support and has been used by more than 50+ projects. - Source: dev.to / 7 months ago
If you're looking for a turn-key solution, I'd have to dig a little. I generally write a scraper in python that dumps into a database or flat file (depending on number of records I'm hunting). Scraping is a separate subject, but once you write one you can generally reuse relevant portions for many others. If you can get adept at a scraping framework like Scrapy you can do it fairly quickly, but there aren't many... - Source: Hacker News / 12 months ago
I know this might not be a good answer, as it's not .NET, but we use https://scrapy.org/ (Python). Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
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