Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Scratch seems to be a lot more popular than Freshdesk. While we know about 559 links to Scratch, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Dare I say, Scratch? https://scratch.mit.edu/. - Source: Hacker News / 8 days ago
LiveCode is about the closest literal logical successor to HyperCard. https://en.wikipedia.org/wiki/LiveCode?wprov=sfti1 That said, I think Scratch is a better learning environment these days and you can develop workable apps in the style of HyperCard. There are plenty of tutorials, documentation, and examples to work from. https://scratch.mit.edu. - Source: Hacker News / 2 months ago
And https://codecombat.com, which has been around for a while now. I think this paradigm (navigating a character using "move" function invocations) is good but kind of exhausts its usefulness after a while. I question whether my daughter learns coding this way or just is playing a turn based top down platformer. The most code like thing is when you use 'loops' to have characters repeat sequences of moves. I... - Source: Hacker News / 4 months ago
+1 Scratch! My son started with it, then expanded into Roblox/Lua. Children can download other people's games and experiment there. Scratch also has pre-made art, sounds, music. https://scratch.mit.edu/. - Source: Hacker News / 6 months ago
I am also going to highly recommend Scratch[1]. That is what got me into a programming around that age. You can even help him make a website to host his games on. [1]: https://scratch.mit.edu/. - Source: Hacker News / 6 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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