Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Sendy seems to be a lot more popular than Zoho Desk. While we know about 42 links to Sendy, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
And if you are looking for an easy-to-use UI on top of SES, consider this app https://sendy.co/ which is downloadable and self-hosted. Tbh I haven't used it in a few years but it was super useful. I see it's a one-time cost of $69 (used to be $29 but that was over a decade ago). - Source: Hacker News / 3 months ago
For those looking for a self-hosted solution which doesn’t require a monthly payment, there’s Sendy. https://sendy.co/ Mail Layer seems to do a bit more, do pick your tradeoff. As for feedback on the page, the mobile design isn’t exactly broken but it does have a number of problems. It’s so squished at the top it reads:- Source: Hacker News / 6 months agoMail.
I've been using Sendy for a few years now without any issues. It sends emails through Amazon SES which is dirt cheap ($1 per every 10,000 emails sent). It is self-hosted so you'll need to take server costs into account. It also doesn't have a ton of the automations that MailChimp and other services have, but if you're mostly just sending email campaigns it has what you need. But it's well-maintained and hasn't... Source: 7 months ago
Pay for speed, if you don’t care about speed, pay little https://sendy.co. - Source: Hacker News / 9 months ago
Greaaaat.... I could have used Mail Chimp, or any one of a dozen free-at-first then pay-per-month services. Game Dev is insanely expensive already, I only take on monthly subscriptions when I'm cornered so I looked for an alternative. I found Sendy https://sendy.co/ where you can pay once but with the caveat that you have to have your own LAMP server and deploy it yourself. They have a pay service to deploy this... Source: 9 months ago
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
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