Software Alternatives, Accelerators & Startups

Sendy VS Zoho Desk

Compare Sendy VS Zoho Desk and see what are their differences

Sendy logo Sendy

Sendy is a self hosted newsletter app that sends emails 100x cheaper via Amazon SES

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website
  • Sendy Landing page
    Landing page //
    2023-10-20
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Sendy features and specs

No features have been listed yet.

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Sendy videos

Email Marketing With Sendy - Review & Tutorial

More videos:

  • Review - Why I Decided To Get Rid Of Get Sendy.co & What I Use Now
  • Review - Sendy Review - Self Hosted Autoresponder, Affordable Alternative

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to Sendy and Zoho Desk)
Email Marketing
100 100%
0% 0
Customer Support
0 0%
100% 100
Newsletter Marketing
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Sendy and Zoho Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sendy and Zoho Desk

Sendy Reviews

Cheap Email Marketing Services: 6 Great Budget Tools Compared
💸 cheapest Sendy: For a one-time fee, you can install the Sendy software on your own server and then affordably deliver emails via Amazon SES.
Source: themeisle.com
Any good Mailchimp alternatives?
Separately, been keeping a list of Mailchimp alternatives. Sendfox works pretty well, and I plan to try out Sendy sometime soon.
7 Cheaper Mailchimp Alternatives to Consider in 2019
Once you install Sendy on your own server, you’ll connect to Amazon SES to send the actual emails, which costs just $0.0001 per email (maybe an easier way to look at that is $1 per 10,000 emails). Plus, there’s no cost for more subscribers, which makes it a great option for big lists.

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Social recommendations and mentions

Based on our record, Sendy seems to be a lot more popular than Zoho Desk. While we know about 42 links to Sendy, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Sendy mentions (42)

  • Stalwart mail server (self-hosted all-in-one mail server) now as an admin webui
    And if you are looking for an easy-to-use UI on top of SES, consider this app https://sendy.co/ which is downloadable and self-hosted. Tbh I haven't used it in a few years but it was super useful. I see it's a one-time cost of $69 (used to be $29 but that was over a decade ago). - Source: Hacker News / 3 months ago
  • Show HN: I built a tool to send 10k emails for $1 via AWS
    For those looking for a self-hosted solution which doesn’t require a monthly payment, there’s Sendy. https://sendy.co/ Mail Layer seems to do a bit more, do pick your tradeoff. As for feedback on the page, the mobile design isn’t exactly broken but it does have a number of problems. It’s so squished at the top it reads:
        Mail.
    - Source: Hacker News / 6 months ago
  • What email service do you use for your campaigns and how much do you pay?
    I've been using Sendy for a few years now without any issues. It sends emails through Amazon SES which is dirt cheap ($1 per every 10,000 emails sent). It is self-hosted so you'll need to take server costs into account. It also doesn't have a ton of the automations that MailChimp and other services have, but if you're mostly just sending email campaigns it has what you need. But it's well-maintained and hasn't... Source: 7 months ago
  • Ask HN: Better Mailchimp Alternative?
    Pay for speed, if you don’t care about speed, pay little https://sendy.co. - Source: Hacker News / 9 months ago
  • Starlab Pre-Alpha Playtesting, Mailing Lists, and Steam Key distribution
    Greaaaat.... I could have used Mail Chimp, or any one of a dozen free-at-first then pay-per-month services. Game Dev is insanely expensive already, I only take on monthly subscriptions when I'm cornered so I looked for an alternative. I found Sendy https://sendy.co/ where you can pay once but with the caveat that you have to have your own LAMP server and deploy it yourself. They have a pay service to deploy this... Source: 9 months ago
View more

Zoho Desk mentions (1)

What are some alternatives?

When comparing Sendy and Zoho Desk, you can also consider the following products

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MailerLite - Affordable Email Marketing Software. Get all features (Segmentation, Automation, A/B testing) for up to 1,000 subscribers & send unlimited emails for free!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

GetResponse - Email marketing from GetResponse. Send email newsletters, campaigns, online surveys and follow-up autoresponders. Simple, easy interface. FREE sign up.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!