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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Senior Insight should be more popular than Freshdesk. It has been mentiond 29 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
By using Senior Insight to remain current on assessments staff have access to updated service plan items and the ability to document at any time. Capture services for Level of Care billing, enhance revenue or use the same documentation to show care delivered. Understand more about eMAR Senior Living. Visit us for more info https://seniorinsight.com. Source: over 1 year ago
Senior Insight provides exceptional value through our senior living EHR solution to the user at all levels, to be a cost effective solution, and To provide superior customer service and assisted living software support. Senior Insight understand that the difference between the success and failure of an Assisted living facility is three-fold: You have an understanding of the details of your operation; You must have... Source: over 1 year ago
Senior living EHR solution is to manage the wellbeing, security, satisfaction of their loved ones. eMAR/ /EHR Senior Living improves medication, data collection, audit preparation, regulatory compliance, ADL Charting, Notes / HER, Census and Billing, Document Management Tools and many more. Assisted living software provides data on patients, care plans, resource allocation, and referral trends. To know more visit... Source: over 1 year ago
Senior Insight’s powerful EMR/EHR Senior Living software provides a full array of tools and features designed specifically around providing the highest level of care to your residents. With over 15 years of operation management knowledge in mind, Senior Insight has been built for providers by providers. Senior Living EHR accessible 24/7 on all of your connected devices (computers, tablets, phones) so that you can... Source: almost 2 years ago
Senior Insight is the assisted living software provider company that has the flexibility of managing all of your resident’s documents in once place. Upload files, scan or receive documents via fax directly into the platform. Documents are available to then print, fax or email to any destination of your choice directly from our HIPAA compliant platform. Let our SMS text message notification system alert you on your... Source: almost 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
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