Software Alternatives, Accelerators & Startups

Sharly AI VS LiveAgent

Compare Sharly AI VS LiveAgent and see what are their differences

Sharly AI logo Sharly AI

Chat with documents and PDFs.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Sharly AI Sharly Homepage
    Sharly Homepage //
    2024-01-09
  • Sharly AI Sharly Conversational Experience
    Sharly Conversational Experience //
    2024-01-09

Sharly AI Chat helps navigating complex content, simplifying and summarizing information 10x faster with AI chatbot. Sharly is the ultimate AI tool for document workflow, transforms the way users interact with documents and PDFs. Designed for professionals across various sectors, Sharly AI stands out with its unique ability to allow users to chat with documents and PDFs, offering an interactive, efficient, and intuitive way to analyze and extract information.

At its core, Sharly AI leverages the advanced capabilities of Generative AI, ensuring high accuracy and sophisticated information retrieval from a wide range of document types. It supports over 50 file formats and includes features like cross-document analysis and OCR for PDFs, making it highly versatile.

Customization is another key aspect of Sharly AI. Users can tailor the AI responses to suit their specific needs, choosing the tone and style of interaction. This feature makes it an excellent choice for professionals from different fields, ensuring that the tool aligns with their unique requirements.

In terms of security, Sharly AI prioritizes user data protection with robust encryption, data segregation, and audit logs. The platform adheres to a strict policy of not using user data for retraining its models, ensuring privacy and confidentiality.

Sharly AI is particularly beneficial for sectors like research, legal, project management, and content summarization. It enhances literature review processes, legal document analysis, project management efficiency, and offers succinct summarization of complex documents.

Users can start for free and explore the features before deciding to upgrade for more advanced functionalities.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Sharly AI

Website
sharly.ai
$ Details
freemium $25.0 / Monthly (Pro)
Platforms
-
Release Date
2023 April

Sharly AI features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Sharly AI videos

✅ Analysis PDF with SHARLY.AI Chat with Documents👉

More videos:

  • Review - AI Summaries: A Game Changer for Teachers? 📚

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Sharly AI and LiveAgent)
Productivity
100 100%
0% 0
Customer Support
0 0%
100% 100
AI
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Sharly AI and LiveAgent.

What makes your product unique?

Sharly AI's answer

Sharly AI sets itself apart with its highly accurate summarization and response capabilities. It also offers unique agent behavior customization, allowing users to tailor the AI's responses to their specific needs and style. Additionally, Sharly AI prioritizes robust security measures, ensuring data protection and privacy, making it a reliable and personalized choice for professionals seeking efficient document analysis and interaction.

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

Sharly AI's answer

Sharly AI offers a unique combination of high-quality responses and an exceptional user experience, tailored to meet your specific needs. This precision in handling queries ensures that you get the most relevant and accurate information from your documents. Additionally, our commitment to robust customer support means you're well-supported throughout your journey with Sharly AI, enhancing your overall experience.

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

Sharly AI's answer

The primary audience for Sharly AI encompasses professionals across various sectors who require efficient and sophisticated document analysis. This includes researchers who need to sift through extensive literature, legal professionals dealing with complex legal documents, project managers seeking streamlined project documentation analysis, and anyone in need of summarizing lengthy content effectively. Sharly AI is tailored to cater to the needs of these diverse groups, providing them with a tool that simplifies and enhances their work with documents.

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Sharly AI and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sharly AI and LiveAgent

Sharly AI Reviews

  1. great tools for reading documents, and significantly help with productivity.

    i like the design of the flow, really easy to use from uploading the document to start reading, especially helpful with the guided questions.

  2. A Game-Changer in document management

    Having explored Sharly, I'm thoroughly impressed with its innovative approach to document interaction. The use of Gen AI ensures accurate information extraction, making it a standout tool for professionals dealing with diverse content. To interact with the chatbot it's easy, even when contents are complex, offering an intuitive way to navigate documents. It is efficiency in generating new content, summarizing information, and transforming document workflows. Sharly is a must-try for anyone seeking a streamlined and efficient document management solution. It's more than just a tool; it's a game-changer!

  3. Love it - Great handling of multiple data sources for enquiry and creation

    I frequently use both ChatGPT Pro and Sharly. When dealing with documents (such as files or webpages), Sharly outperforms ChatGPT in several aspects. I particularly appreciate Sharly for two scenarios:

    1) Generating new content from existing materials: For instance, when you have reference documents like existing contracts and you want to create something new, such as a new contract, using the knowledge from those sources.

    2) Interacting with documents: This involves querying, analyzing, and critiquing an existing set of documents.

    🏁 Competitors: ChatGPT
    👍 Pros:    Easy to use|Versatile platform
    👎 Cons:    Paid plans

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Sharly AI seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Sharly AI mentions (6)

  • 10 AI tools you won't believe exist
    On the contrary, if you ever find it challenging to handle lengthy documents, I suggest giving sharly.ai a try! This AI tool I personally enjoy using can provide document summaries and offer assistance in enhancing and improving your written works. Source: about 1 year ago
  • Top 10 AI Tools For Education And Students - The WebNoise
    As a student, I highly recommend sharly.ai! It's invaluable for reading and writing tasks. With Sharly, you can ask questions, simplify text, highlight, enhance your document, and more! Source: almost 1 year ago
  • Struggle Dealing With Lengthy Documents
    If you ever encounter any struggle dealing with lengthy documents, I recommend trying out this AI tool sharly.ai ! Not only it can summarizes any type of documents, you also can ask questions and guidance on enhancing and improving your written works ! Source: about 1 year ago
  • AI tools I have found useful w/ research. What do you guys think? What did I miss?
    If you ever encounter any struggle dealing with lengthy documents specifically research paper, I recommend trying out this AI tool sharly.ai ! Source: about 1 year ago
  • [For Hire] I will do your Java homework/exams/programs. Respond 24/7, ready for urgent requests, Java homework help, Java exam help
    Upload txt on sharly.ai and ask about the code. Source: about 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Sharly AI and LiveAgent, you can also consider the following products

ChatPDF - Chat with any PDF using the new ChatGPT API

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ChatDOC - Chat with documents.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ChatWithDocs.co - Chat with documents using a simple API

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.