Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than Shattered Pixel Dungeon. We know about 12 links to it since March 2021 and only 12 links to Shattered Pixel Dungeon. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Evan Debenham, creator of Shattered Pixel Dungeon [1], gave a talk about how he makes balance and other changes to the game based on analytics gathered from the game’s players [2]. This is used to determine the relative strength of different aspects of the game by seeing how a player’s engagement with a particular aspect correlates with win rate. This, of course, needs to be checked by community feedback on... - Source: Hacker News / 3 months ago
I suggest to take the same approach as https://shatteredpixel.com/ and sell it on Steam et al. While still having it FOSS and available in a git repository. - Source: Hacker News / about 1 year ago
Gotta jump in with my recommendation for Shattered Pixel Dungeon. It’s available in a bunch of places: Steam, GOG, itch (free there!), GitHub (for the DIY type), as well as Android and iOS. Source: about 1 year ago
As for a list of other games I'd recommend but don't fit the criteria, there's Dungeon Crawl: Stone Soup, Shattered Pixel Dungeon, POWDER, Bludgeons & Krakens, and KeeperRL. Source: over 1 year ago
I recently got a new phone and it's much bigger than I'm used to. My favorite mobile game, Shattered Pixel Dungeon was mostly playable one handed but there are a few buttons on the far right side of the screen which are uncomfortable to reach over to. Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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