Software Alternatives, Accelerators & Startups

Short.io VS Intercom

Compare Short.io VS Intercom and see what are their differences

Short.io logo Short.io

Short.io makes short links (vanity urls) on your own domain. Free signup, analytics and API. Chrome, slack, zapier and segment integrations.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Short.io Landing page
    Landing page //
    2021-10-05
  • Intercom Landing page
    Landing page //
    2023-07-05

Short.io videos

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Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Short.io and Intercom)
Link Management
100 100%
0% 0
Customer Support
0 0%
100% 100
URL Shortener
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Short.io and Intercom

Short.io Reviews

07 Best Bitly Alternative You Will Only Need (FREE)
Short.io is one of the best URL shortening alternatives available, and it’s free too!? If you’re looking for a quick and easy way to shorten your URLs, Short.io is definitely worth considering. Not only is it free to use, but it also offers a wide range of features that make it one of the most powerful URL shortening tools out there.
11 Best Bitly Alternatives & Similar URL Shorteners
As mentioned earlier, there are a series of bit ly alternatives out there. And if you are looking for one of the best, Short.io is definitely another name you should consider. Just like other best alternatives for link shorteners, you can monitor the performance of each link.
Top 8 Alternatives of Bit.Ly in 2023
Another effective custom domain URL shortener is Short.io. It furnishes its link-shortening services in your own domain. It is popular because of its quick customer support and affordable prices. Moreover, Short.io furnishes detailed statistics for domain and short links.

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Short.io might be a bit more popular than Intercom. We know about 7 links to it since March 2021 and only 6 links to Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Short.io mentions (7)

  • What’s the best way to share video with a single-use link?
    Same, but a little more elegant is short.io. It's a link shortener, but with a $19/month plan you can add a ton of customization to your links. One of those being limit on clicks. Same problem here that the file is still hosted elsewhere and available if they happen to copy the URL from the address bar. Source: about 1 year ago
  • We've built our startup's app entirely using Glide & Integromat
    Can I ask you how you have integrated short.io into your app? Via Zapier or API? Source: almost 2 years ago
  • Compatibility with Short.io
    Just tried it and https://short.io only allows domains that end with specific TLDs (ICANN's list). So while nothing in Handshake is blocking the service, the service needs to loosen up the restrictions to be able to link handshake names. Source: almost 2 years ago
  • Someone on here posted a link to their podcast a few months ago and apologized for it being a linktree. Is that bad?
    Https://short.io on their free tier you can make a smart link like listen.yourdomain.com that sends an apple mobile user to your podcast on iOS, an android mobile user to your podcast on google's podcast app, and a desktop/laptop browser to your website. Source: about 2 years ago
  • Can a dropshipping business model actually work?
    Use conversion and link tracking (short.io is better than bitly). Source: about 2 years ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: over 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: over 2 years ago
View more

What are some alternatives?

When comparing Short.io and Intercom, you can also consider the following products

Bitly - Get the most out of your social and online marketing efforts. Own, understand and activate your best audience through the power of the link with Bitly Enterprise.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Cutt.ly - Free custom URL Shortener and branded URLs with advanced links tracking and Link Management Platform & API.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PixelMe - URL shortener for savvy marketers

Drift - A messaging app that helps you grow your business.