Software Alternatives, Accelerators & Startups

Shotgun VS HelpDesk

Compare Shotgun VS HelpDesk and see what are their differences

Shotgun logo Shotgun

Production tracking, asset management, and review. Helping your whole team go faster.

HelpDesk logo HelpDesk

The easiest help desk system for a team like yours.
  • Shotgun Landing page
    Landing page //
    2023-01-27
  • HelpDesk Landing page
    Landing page //
    2023-10-14

HelpDesk is the easy-to-use online ticketing system that simplifies team workflows and scales seamlessly to meet the needs of any business, from small startups to large corporations. It's designed to enhance internal collaboration significantly, allowing team members to manage, assign, and resolve customer inquiries efficiently. Features like tagging, private notes, and canned responses ensure swift management of every customer interaction.

Equipped with powerful AI features, HelpDesk goes beyond traditional systems by optimizing responses and managing email and mail overload through intelligent categorization and prioritization. This makes HelpDesk a time-saver for teams with limited support staff and a superior alternative to conventional email systems, providing a structured platform that prevents information from slipping through the cracks.

With 256-bit SSL encryption to safeguard all data interactions, HelpDesk ensures a secure and reliable environment for your customer service operations.

Recognized for its value for money, HelpDesk offers comprehensive capabilities at a competitive price, making it an indispensable tool for businesses delivering exceptional customer service.

Shotgun features and specs

No features have been listed yet.

HelpDesk features and specs

  • Integrations: Zapier, LiveChat and more
  • Collaboration Tool: Private notes, Multiple mailboxes
  • Ticket management: Tags, Configurable views
  • Automation: Automated assignment, Canned responses
  • Analytics and Reporting: Ticket satisfaction and more
  • Personalize your app: Custom domain

Shotgun videos

Home Defense Shotguns

More videos:

  • Review - Shotgun Choice: Pump vs Semi-auto

HelpDesk videos

5 Best Helpdesk Software - The Best Help-Desk Software Reviews

More videos:

  • Review - FRESHDESK (HELPDESK) 2021 REVIEW

Category Popularity

0-100% (relative to Shotgun and HelpDesk)
Project Management
100 100%
0% 0
Help Desk
0 0%
100% 100
Review And Approval Software
Customer Support
0 0%
100% 100

User comments

Share your experience with using Shotgun and HelpDesk. For example, how are they different and which one is better?
Log in or Post with

Social recommendations and mentions

Based on our record, HelpDesk seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Shotgun mentions (0)

We have not tracked any mentions of Shotgun yet. Tracking of Shotgun recommendations started around Mar 2021.

HelpDesk mentions (3)

  • Help desk with ticketing functionality
    I'm thinking something like helpdesk.com. Source: 12 months ago
  • Is this a scam? I don’t have prime and I checked all my banking accounts.
    They like to put amazon in there somewhere, but alwways look for the last dot (.) whatever is after it is the root and then go left from there. So prime.amazon.helpdesk.com, as an example makes it look like a amazon website, but helpdesk.com is the website they want you to go to, not amazon.com. Source: over 2 years ago
  • Feshdesk Support Domain Configuration in AWS
    Hello fellow guru's. I'm currently working on configuring Freshdesk to point to a root domain in AWS Route 53. However, their configuration documents and support (who are horrible by the way), don't seem to indicate if its possible. For example, their configuration documents want me to configure my support url to be support.helpdesk.com. However, I'd prefer for my support url to be helpdesk.com. Any help would be... Source: about 3 years ago

What are some alternatives?

When comparing Shotgun and HelpDesk, you can also consider the following products

ftrack - ftrack is an Academy award-winning cloud-based project management solution used in the media and entertainment industry.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Yamdu - Cloud-based film production management software for film, television and commercials.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Phraseanet - Phraseanet is a Digital Asset Management system (DAM for short) targeting the professionals needs.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.