Software Alternatives, Accelerators & Startups

Shrimpy VS LiveAgent

Compare Shrimpy VS LiveAgent and see what are their differences

Shrimpy logo Shrimpy

The easiest and most trusted way to manage your digital assets.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Shrimpy Landing page
    Landing page //
    2023-05-11
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Shrimpy features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Shrimpy videos

Earn Up To 400%+ Per Month Passively With Cryptocurrency? | Shrimpy Review

More videos:

  • Review - Shrimpy Review | Cryptocurrency Portfolio Rebalancing (HOW GOOD IS IT?)
  • Tutorial - How to use the Shrimpy trading bot [Full Tutorial]

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Shrimpy and LiveAgent)
Cryptocurrencies
100 100%
0% 0
Customer Support
0 0%
100% 100
Cryptocurrency Trading
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Shrimpy and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Shrimpy and LiveAgent

Shrimpy Reviews

10 BEST Crypto Trading Bots for Automated Trading (2023)
Shrimpy is a social trading platform made for cryptocurrency. This application has automated trading strategies that help you improve performance and reduce risk. It helps you build portfolio strategy, track performance, and monitor the market.
Source: www.guru99.com
10 Best Crypto Bots
Among the best cryptocurrency trading bots, Shrimpy bot has something to say, which is actually a social trading platform for cryptocurrencies. There are ready-made strategies for users that help them perform well in the market. It also reduces the risk of trading and helps the user to make stock strategies.
Source: barterify.org
Best crypto trading bots 2020
Shrimpy, also known as an older brother of Crabby, is a little bit different to the trading bots we’ve addressed so far. It’s a cloud-based service built to rebalance your portfolio in the moments when the cryptocurrency market fluctuates.
Source: tradesanta.com
11 Best Crypto APIs for Developers
Shrimpy’s Universal Crypto Exchange API allows 3rd-party application developers to leverage Shrimpy’s trading engine and server-side architecture to quickly implement and deploy their own application. Shrimpy’s API offers a low-latency order execution & automated trading engine based on real-time data, with the ability to manage users AND scale usage as necessary.
Source: medium.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Shrimpy seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Shrimpy mentions (6)

  • Should a crypto index contain stablecoins?
    I'm considering setting up an automatic crypto index/automatic portfolio rebalancer for a portion of my holdings, and I'm playing around a bit with the tools at shrimpy.io. My plan is to include some of the top coins by marketcap and some coins that I believe in long term. I want the portfolio to rebalance by threshold, meaning that whenever a coin gains or loses value beyond a set percentage, the entire portfolio... Source: almost 2 years ago
  • Can anyone suggest me any social trading platform?
    Nobody mentioned https://shrimpy.io yet – it's a pay to play thing, but it's spot-on exactly what you're asking for, and it also has utility for rebalancing even when you are not "copy-trading.". Source: over 2 years ago
  • Weekend Discussion Thread for the Weekend of October 22, 2021
    Hello All, I am looking for a platform like shrimpy.io but for stocks. I want to connect the platform using API with my stockbroker and create a weekly portfolio of stocks that will automatically place trades for me for ratio selected and execute stop loss when it reaches a level of loss. Good to have automatic sell all on take profit too. Any recommendations? Thanks in advance. Source: over 2 years ago
  • What’s your dream portfolio for rebalancing? Here’s mine.
    But please let us pick our rebalancing strategy! As in threshold rebalancing or frequency balancing. Threshold rebalance will rebalance when 1 asset deviates +/- % from it's target allocation %. Frequency balancing just rebalances every N days, N weeks, or N months. Also having a stop loss ability would be great, like if the portfolio value drops N % it triggers a stop loss. At least these are key features to how... Source: about 3 years ago
  • Just looking for a level headed explanation on how this happens. So many stocks (especially heavily shorted ones) took IDENTICAL dips at 12:20pm eastern
    Shrimpy just watches the profiles of good crypto traders and lets you subscribe portions or all of your portfolio to them. I think their incentive, besides earning their own money in the market, is shrimpy pays them based on how many subscribers they get etc. http://shrimpy.io I was skeptical as fuck at first but actually even as crypto was crashing these guys navigated things pretty well, a lot better than I... Source: over 3 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Shrimpy and LiveAgent, you can also consider the following products

3commas - 3commas.io provides tools for cryptocurrency traders and investors.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Cryptohopper - Cryptohopper is the best crypto trading bot currently available, 24/7 trading automatically in the cloud. Easy to use, powerful and extremely safe. Trade your cryptocurrency now with Cryptohopper, the automated crypto trading bot.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Coinrule - Coinrule empowers traders to compete with professional algorithmic traders and hedge funds.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.