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SHRM VS Salesforce Service Cloud

Compare SHRM VS Salesforce Service Cloud and see what are their differences

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SHRM logo SHRM

Now is a pivotal time for the workplace and workforce as critical issues affecting society impact work. The Society for Human Resource Management (SHRM) is the world’s largest HR association, with 300,000 members creating better workplaces.

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • SHRM Landing page
    Landing page //
    2023-08-17
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

SHRM videos

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SHRM Certification Exam in 2021: Everything You Need To Know [UPDATED]

More videos:

  • Review - Is the SHRM certification worth it?
  • Review - What is the SHRM Certification?

Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to SHRM and Salesforce Service Cloud)

SHRM

Salesforce Service Cloud

Business & Commerce
100 100%
Business & Commerce
0% 0
Help Desk
0 0%
Help Desk
100% 100
Marketing Platform
100 100%
Marketing Platform
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SHRM and Salesforce Service Cloud

SHRM Reviews

We have no reviews of SHRM yet.
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Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
Source: www.bolddesk.com
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Social recommendations and mentions

Based on our record, SHRM seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SHRM mentions (7)

  • Is it illegal for an employer to require an employee to be a member of a church to be considered for a job? (USA)
    Here is what shrm.org says about it: https://www.shrm.org/resourcesandtools/tools-and-samples/hr-qa/pages/preferentialhiring.aspx. Source: over 1 year ago
  • My coworker has been telling my other coworkers behind my back that it’s “childish and pathetic” that my friends and family are helping me plan my wedding and provide necessary services instead of hiring a wedding planner and outsourcing everything.
    Sadly, no. Legally speaking, the concept of "hostile work environment" has limited, specific application. The definition, according to shrm.org is:. Source: over 1 year ago
  • Anyone know what these people are smoking?
    Https://shrm.org/is an HR company that's VERY shady. If you apply to a company that uses them for HR or to train their HR - RUN FAST. Source: over 1 year ago
  • Data breach and its cause and effect
    According to statistics from a CompTIA study cited by shrm.org, “Human error accounts for 52 percent of the root causes of security breaches.” The specific nature of the error may vary, but some scenarios include:. Source: over 1 year ago
  • Attending an HR seminar and holy fuck, they’re straight up training managers to screw people over
    HR Pro here - You need https://shrm.org/ That is the HR bible there, but requires a subscription. Every aspect of employment law and payroll is covered there with lots of resources for anyone handling some HR functions to get up to speed with. Source: about 2 years ago
View more

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

What are some alternatives?

When comparing SHRM and Salesforce Service Cloud, you can also consider the following products

BetterManager - BetterManager provides leadership coaching and development programs that increase collaboration, engagement, and performance across your entire management team.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Execupay - Execupay is the leader in providing full service Payroll and HR Services for over 40 years. Build, pay, manage and retain your team, with our low prices.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Dale Carnegie Training - Dale Carnegie's leadership training teaches professionals to sharpen skills & improve performance. Learn how our corporate training programs deliver results

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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