Integrate everything! There’s over 2500 integrations already available in the app directory: https://slack.com/apps. Source: almost 2 years ago

The Slack Google Calendar app is the third most popular app of the 2,400+ native integrations in their directory. It allows you to take basic actions for your Google Calendar events right in Slack, and simplifies managing your daily schedule so you can reallocate the wasted time switching between apps towards more high-value work. - Source: dev.to / about 2 years ago

You can always try developing your own plugins for slack or discord, maybe there’s already something for you: https://slack.com/apps https://betterdiscord.app/plugins. - Source: Hacker News / over 2 years ago

The Slack app directory is a mega-database of hundreds of integrations available to enhance collaboration and productivity for small teams up to entire enterprise organizations. These apps allow you to work simultaneously across tools to push and pull information, enhance each tool's functionality, increase adoption, and streamline communication asynchronously right from where you're already working and... - Source: dev.to / almost 3 years ago

Want to get something fancier than Slack’s native capabilities for your productivity needs? Head off to Slack’s official app directory, and pick something nifty to fit your needs! - Source: dev.to / about 3 years ago

Depending on the potential value of the workflow, https://gmelius.com/ and https://hiverhq.com/ are both pretty awesome. Source: about 1 year ago

If you're u sing shared inboxes, you may want to consider https://hiverhq.com/ or https://www.dragapp.com/ for doing shared inbox functionality with workspace. Source: over 1 year ago

You might want to check out Hiver. It's built on top of Gmail, it's really easy to set up and even easier to grasp. It has all the features that your team would need to run its support operations successfully. And its pretty cost-effective against Zendesk. Source: over 1 year ago

Hey I was wondering if you considered trying Hiver since you mentioned that all CX operations were conducted out of Gmail. Hiver's a support solution that works on top of Gmail UI and is therefore really easy to use. Full disclosure: I work with the content team at Hiver. Source: over 1 year ago

I'm thinking that all these other apps might be facilitated in Mattermost. Probably not the email client and inbox email sharing but perhaps there's an integration to another tool like front.com or hiverhq.com (gmail based) that would help take care of managing email too. Source: almost 2 years ago