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Smartlook VS CommCare

Compare Smartlook VS CommCare and see what are their differences

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Smartlook logo Smartlook

Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

CommCare logo CommCare

The digital platform for impactful frontline work everywhere
  • Smartlook Landing page
    Landing page //
    2023-08-22

Smartlook is a qualitative analytics solution for web and mobile helping over 250,000 businesses of all sizes and industries answer the “whys” behind users’ actions — why do users churn, or why aren’t they using a feature, or why are they skipping onboarding? Now you can eliminate the guesswork.

With a unique feature set, Smartlook gives you a way to finally understand user behavior at the micro level. Always-on visitor recordings show you what every last visitor does on your website or app, and heatmaps give you mass data about where most people click and scroll. Automatic event tracking lets you know how (and how often) your visitors do specific things, while conversion funnels take those events and show you how much success you're having with conversions.

Started in 2016, Smartlook has grown into a complete solution for qualitative analytics, making guesswork a thing of the past. Stop wondering why, and start getting answers today.

  • CommCare Landing page
    Landing page //
    2021-07-28

The most widely-deployed and evidence-based platform for enabling Frontline Workers, CommCare empowers organizations to build their own digital solutions to better deliver services, manage clients, and collect data. Built from the ground up to support the complexities and idiosyncrasies of frontline work, CommCare can meet nearly every frontline use case in any setting (including offline) at any scale, from pilot to nationwide programs. CommCare's unique value is its proven ability to deliver technology which is both highly impactful and highly scalable. More than one million Frontline Workers have used CommCare applications to deliver critical frontline services across numerous sectors, including health, agriculture, social services & more. CommCare is backed by the strongest evidence base of any digital platform for Frontline Workers, proving CommCare’s positive impact on organizational performance, frontline workers behaviors, and most importantly, client outcomes. CommCare’s technology grows with an organization’s needs. Users can rapidly launch production ready no-code applications in minutes, with confidence that their tools can be integrated into complex, at-scale ecosystems. Dimagi’s expert team delivers CommCare on an open source, professionally managed foundation which is best in its class for sustainability and top-tier security that meets rigorous standards including GDPR, HIPAA, and SOC-2.

Smartlook features and specs

No features have been listed yet.

CommCare features and specs

  • Unlimited data storage: All CommCare subscription plans provide unlimited data storage, including unlimited storage for data collected in form submission as well as all application data.
  • Surveys: Collect data via mobile surveys. CommCare supports dozens of question types, including text, multiple choice, numeric, media capture (image, audio, video, signature), and advanced questions (GPS, barcodes, android app callouts).
  • Lookup tables: Allow your mobile applications to “look up” information from an external data set. Lookup tables are useful for when you want to reference large amounts of information, such as Weight-for-Age Z Score tables for nutrition projects or extensive geographical locations.
  • Case Management: Basic case management enables users of the CommCare Mobile app to register an entity (people, items of interest, etc.), then collect additional data on that entity over time.
  • Case sharing: Case sharing allows groups of CommCare Mobile users to access data from each other's cases. Case sharing is a powerful tool for field teams that share data collection tasks across tracked entities. It also enables referral workflows by allowing team members to view and update shared cases.
  • Decision support: Complex workflows have the ability to track people and other entities over time and can include complex branching logic and rules for parsing and responding to messages. Organizations that support frontline workers or stock tracking often need complex workflows as opposed to simple workflows (which normally just support data collection).
  • Multiple Languages: Switch between multiple languages in your application, including non-roman character languages. For faster translations, use the “bulk upload” feature.
  • Multimedia Integration : CommCare applications can include multimedia such as images, audio, and video, which can be used for counseling or to aid low-literate users.
  • Data Export: Export your CommCare data—including form submissions and case data—for use in 3rd party tools. Leverage built-in tools to customize your exports by date, user group, and more.
  • Data exploration: View data submitted by your field staff with built-in reports showing case information and form submissions, complete with current and historical values.
  • Performance report: View pre-built reports to get a high-level overview of key indicators and drill down into your data.
  • Report builder: Create custom reports from data collected in your CommCare applications, and schedule automated emails to share those custom reports on a recurring schedule. Subscription plans with Report Builder include up to 5 saved reports.
  • Data cleaning: Ensure your CommCare data is clean and accurate using data cleaning features to edit erroneous or incorrect form submissions and archive test data.
  • Power BI & Tableaux integration: Send your CommCare data directly to Microsoft Power BI or Tableau for beautiful reporting and deep analytics. CommCare's integration employs OData feeds, enabling you to automatically refresh your data directly from Power BI and Tableau.
  • Excel dashboards: Set up a real-time link between a form or case export on HQ and a preconfigured Excel report. Excel calculations and graphs will update automatically on a regular basis as new data comes in.
  • Bulk user upload: Create and update your mobile worker groups, usernames, passwords, and other information in bulk through an easy excel import/export tool.
  • One way messaging: Configure outbound SMS systems that can be sent to both mobile workers and clients for broadcast messaging and targeted reminders.
  • SMS gateways: Sending and receiving automated SMS messages requires communicating with mobile networks. This is the job of SMS gateways. Dimagi’s SMS system comes with a gateway to a variety of countries worldwide. We provide a number of incoming and outgoing messages using our gateways included with each plan, Standard and above.
  • 3rd Party Integrations: CommCare has a whole ecosystem of integrations to explore.
  • Enterprise web apps: Manage complex case management use cases, on-click integration with AWS connect, automatic address capture, custom on-click integrations.
  • Enterprise management tools: Multiple tools, dashboards, and security features to enable global administration of CommCare throughout the organisation.
  • GDPR Compliance Ready: We are fully GPDR Complaint, and offer Data Processing Agreements on all plans. We offer customizations to our standardized DPA only on your Advanced plan. This is primarily because customizations creates additional and permanent overhead on our multiple teams.
  • Two Factor Authentication (2FA): Turn on two-factor authentication for your web user to add a second level of authentication and make your account more secure. For projects on Advanced plans, you can enforce two-factor authentication for all members of your project.
  • HIPAA compliance assurance: You might prefer or require HIPAA compliance if you are concerned about having the highest standards of security regarding your projects' personal health information. Standard hosting is also secure, but not signed off as officially compliant with HIPAA certified hosting. Under the Advanced and above plans, Dimagi ensures that all data that is collected and hosted on CommCareHQ meets the essential security and availability requirements for HIPAA compliance. Dimagi also gives access to signing a HIPAA Business Associate Agreement (BAA) for the Advanced and above plans.
  • Full support: Online academy, direct mail, phone, guaranteed response time, guaranteed follow-up time, bug-fixing support, paid onboarding, customer success team.

Smartlook videos

+ Add

Smartlook - Get an insider look

More videos:

  • Review - Join the TurboTax SmartLook Team
  • Review - With TurboTax SmartLook, You're Never Alone

CommCare videos

+ Add

CommCare Introduction Part 1: Your First Application

More videos:

  • Review - [CommCare Webinar] Using Case Management
  • Tutorial - CommCare Onboarding Video #1: How to Set Up Your First CommCare Mobile Application
  • Demo - About CommCare

Category Popularity

0-100% (relative to Smartlook and CommCare)

Smartlook

CommCare

Web Analytics
100 100%
Web Analytics
0% 0
Surveys
0 0%
Surveys
100% 100
Analytics
100 100%
Analytics
0% 0
Form Builder
0 0%
Form Builder
100% 100

User comments

Share your experience with using Smartlook and CommCare. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Smartlook and CommCare

Smartlook Reviews

Top 10 CRO Tools to Boost Conversions for Free in 2023
Smartlook is one of the conversion optimization tools that claim to increase traffic rate, and, eventually, your web conversions. It offers key features like event tracking, session replays, heatmaps, and funnels.
Source: aigrow.me
10 Best Hotjar Alternatives & Competitors in 2023
The second Hotjar alternative on our list is Smartlook. As a marketing analytics tool, Smartlook seems to provide its users with session recordings of visitors and allows them to create heatmaps and add events to funnels.
Source: www.socialpros.co
Smartlook Reviews: Everything You Need to Know + Best Alternative in 2023
As you can see, this client complains that he could not cancel his subscription on Smartlook, even after he decided to not use his package anymore. That is, Smartlook charged him despite the fact that he had removed the service. Moreover, he did not get any response from the Smartlook support team.
Source: www.socialpros.co
10 Best Google Analytics Alternatives (Free & Paid)
Want an analytics tool to analyze your mobile app? Smartlook is a behavioral analytics tool for websites and mobile app that can track visitors’ activities across devices. As you know, understanding customer behavior is beyond just looking at raw numbers, which GA offers.
Source: www.socialpros.co
The Top 10 Website Session Recording Tools for 2022
Smartlook keeps track of user activity on websites and in mobile apps. It is software made to capture user screen recordings on your websites. You can watch what website visitors click, type into form fields, where they spend the most time, and how they navigate through each page of your website with the Smartlook session recording software.
Source: siterecording.com

CommCare Reviews

We have no reviews of CommCare yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Smartlook should be more popular than CommCare. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Smartlook mentions (2)

CommCare mentions (1)

  • Custom Fillable Form Help
    These are mainly used for collecting research data, however their flexibility could make them useful for your need. Redcap (https://projectredcap.org/about/) you can design a complex form, has a mobile app KoboToolbox - the we form builder can handle complex forms, has a mobile app CommCare (https://dimagi.com/commcare/) a you can design and track cases over a long processes. Source: over 1 year ago

What are some alternatives?

When comparing Smartlook and CommCare, you can also consider the following products

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

SurveyCTO - Collect data you can trust Offline or online, in the field, on the street, or in the lab.

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

DHIS2 - Manage aggregate data with a flexible data model which has been field-tested for more than 15 years.

FullStory - Meet FullStory, the app that captures all your customer experience data in one powerful platform.

Ona - Mobile Data Collection solution and application that empowers field teams. Ona provides a web and mobile app that allows the monitoring of real time field data both online and offline.

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