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SolarWinds Service Desk VS Total Network Inventory

Compare SolarWinds Service Desk VS Total Network Inventory and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Total Network Inventory logo Total Network Inventory

Total Network Inventory is a piece of software designed to help with managing software inventory and auditing PC systems.
  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16
  • Total Network Inventory Landing page
    Landing page //
    2023-11-07

Total Network Inventory: Professional PC audit and network inventory management software - fits best for a for companies of all sizes. Free for 30 days.

SolarWinds Service Desk features and specs

  • User-Friendly Interface
    The SolarWinds Service Desk offers a clean and intuitive interface that makes it easy for both technicians and end-users to navigate and utilize. The dashboard provides clear visualizations of ticket statuses, department performance, and service requests.
  • Comprehensive Ticketing System
    The platform's ticketing system is robust and allows for easy classification, prioritization, and automation of service requests. It supports various ticket types and integrates seamlessly with email to streamline issue tracking.
  • Customization Options
    SolarWinds Service Desk allows extensive customization to adapt the platform to the specific needs of different organizations. Users can define their workflows, custom fields, and business rules to suit their unique processes.
  • Automated Workflows
    The service desk includes automation features that enhance efficiency by automatically routing tickets, sending notifications, and performing routine tasks without manual intervention.
  • Integration Capabilities
    SolarWinds Service Desk integrates with a variety of other systems, such as Active Directory, Slack, and Google Workspace, among others, enhancing its interoperability within an IT ecosystem.

Possible disadvantages of SolarWinds Service Desk

  • Cost
    For small to mid-sized businesses, the cost of SolarWinds Service Desk can be relatively high compared to some other service desk solutions available in the market.
  • Complex Setup
    The initial setup and configuration can be complex and time-consuming, often requiring dedicated IT resources to fully implement and customize the system according to organizational needs.
  • Learning Curve
    Despite its user-friendly interface, the service desk has a steep learning curve for some of its more advanced features and customizations, which can necessitate additional training for staff.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as slow loading times and lag, particularly during peak usage periods or when managing a large volume of tickets.
  • Limited Mobile Functionality
    While there is a mobile version of SolarWinds Service Desk, it lacks some of the advanced functionalities available in the desktop version, which can hinder productivity for users who primarily rely on mobile devices.

Total Network Inventory features and specs

  • Comprehensive Network Scanning
    Total Network Inventory provides detailed network scanning capabilities, allowing users to gather extensive information about every device on the network, including hardware and software configurations.
  • User-friendly Interface
    The software is designed with an intuitive and easy-to-navigate interface, making it accessible for IT professionals of varying experience levels.
  • Cross-platform Support
    Total Network Inventory supports a variety of operating systems, including Windows, macOS, and Linux, ensuring compatibility across diverse IT environments.
  • Automated Reporting
    It offers automated reporting features that can generate detailed reports on network inventory, aiding in efficient asset management and auditing processes.
  • No Agent Installation Required
    The software doesn't require agents to be installed on each device, simplifying deployment and reducing network overhead.

SolarWinds Service Desk videos

+ Add

SolarWinds Service Desk Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?

Total Network Inventory videos

+ Add

Official demo

Category Popularity

0-100% (relative to SolarWinds Service Desk and Total Network Inventory)

SolarWinds Service Desk

Total Network Inventory

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
60 60%
Monitoring Tools
40% 40
Service Desk
100 100%
Service Desk
0% 0
Network Scanning
0 0%
Network Scanning
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Service Desk and Total Network Inventory

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Source: www.justalternativeto.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.
Source: blog.capterra.com

Total Network Inventory Reviews

We have no reviews of Total Network Inventory yet.
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What are some alternatives?

When comparing SolarWinds Service Desk and Total Network Inventory, you can also consider the following products

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Network Inventory Advisor - Network Inventory Advisor audits all network software and hardware simply and efficiently

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Lansweeper - Lansweeper discovers Windows, Linux and Mac machines in your network.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Kuwaiba - Kuwaiba is an open source, enterprise grade network inventory and CMDB for your telecommunications and IT infrastructure

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