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Soti MobiControl VS Intercom

Compare Soti MobiControl VS Intercom and see what are their differences

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Soti MobiControl logo Soti MobiControl

SOTI MobiControl is an enterprise mobility management solution.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Soti MobiControl Landing page
    Landing page //
    2023-07-31
  • Intercom Landing page
    Landing page //
    2023-07-05

Soti MobiControl

Website
soti.net
Pricing URL
-
Release Date
-
Edit details

Intercom

Website
intercom.com
Pricing URL
Official Intercom Pricing
Release Date
2011 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Ciaran Lee
Employees
500 - 999
Edit details

Soti MobiControl features and specs

  • Comprehensive Device Management
    Soti MobiControl offers extensive device management capabilities, including device configuration, application management, and security features, allowing for robust remote administration.
  • Cross-Platform Support
    The software supports a wide range of operating systems including Android, iOS, Windows, and Linux, providing flexibility for diverse device environments.
  • Remote Control and Support
    Soti MobiControl allows IT administrators to remotely control devices for troubleshooting and support, minimizing downtime and improving efficiency.
  • Security Features
    The platform includes strong security features like remote lock/wipe, encryption, and compliance with various industry standards, ensuring that device data remains secure.
  • Real-Time Location Tracking
    It offers real-time location tracking for better management of mobile assets, particularly useful in logistics and field services.
  • Scalability
    Designed to scale from small businesses to large enterprises, Soti MobiControl can handle a myriad of devices, making it suitable for organizations of all sizes.
  • Application Management
    IT administrators can efficiently manage applications, including deployment, updates, and removal, streamlining software management processes.

Possible disadvantages of Soti MobiControl

  • Complexity
    Due to its wide range of features, the software can be complex to set up and manage, requiring skilled IT personnel.
  • Cost
    Soti MobiControl can be expensive, particularly for smaller businesses, due to its comprehensive features and capabilities.
  • Performance Issues
    Some users have reported performance issues such as sluggishness and slow response times, which can affect the overall user experience.
  • Limited Reporting
    The reporting capabilities can be somewhat limited and may not meet the needs of all organizations seeking in-depth analytics.
  • Learning Curve
    There is a significant learning curve associated with the platform, which can be a barrier for new users or organizations transitioning from other solutions.
  • Customer Support
    There have been instances where users found customer support response times to be slow, which could impact resolution times for critical issues.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Soti MobiControl videos

+ Add

SOTI MobiControl Review

More videos:

  • Review - Setting Up SOTI MobiControl for Android Enterprise Management

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Soti MobiControl and Intercom)

Soti MobiControl

Intercom

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Office & Productivity
100 100%
Office & Productivity
0% 0
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using Soti MobiControl and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Soti MobiControl and Intercom

Soti MobiControl Reviews

10 Best MDM Software: Mobile Device Management Solutions in 2023
SOTI MobiControl is a robust mobile device management solution that offers advanced features for a number of different platforms. From deployment to retirement, you can remotely secure, manage, and support all the devices connected to your enterprise infrastructure.
Source: www.softwaretestinghelp.com

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Soti MobiControl mentions (0)

We have not tracked any mentions of Soti MobiControl yet. Tracking of Soti MobiControl recommendations started around Mar 2021.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 5 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
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What are some alternatives?

When comparing Soti MobiControl and Intercom, you can also consider the following products

Scalefusion - Scalefusion is a Powerful Android, iOS, macOS & Windows 10 Device Management Solution for corporate-owned & employee-owned (BYOD) mobile, tablets, desktop & rugged devices.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Hexnode MDM - Mobile Device Management solution from Hexnode helps you monitor, manage and secure mobile devices across your organization.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jamf Pro - Jamf Pro is comprehensive enterprise management software for the Apple platform, simplifying IT management for Mac, iPad, iPhone and Apple TV.

Drift - A messaging app that helps you grow your business.

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