Staples.com Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Staples.com mentions (16)

• Ex employee gripe

  So I take action. At the bottom of https://staples.com where there's a "Feedback" button, IT GOES NOWHERE!!! Hover over the button. No link, tried a different browser thinking surely there's an issue. Nope, Edge, Firefox and Chrome, same thing... Source: 7 months ago

• why bestbuy.com charges surcharge for AT&T prepaid refill card in CA?

  But I see target.com or staples.com doesn't charge for same refill card. Source: 8 months ago

• This is so wrong

  It's the same SKU and its staples.com, what part is not policy? You have to price match it, you are going to have a lot of angry customers if you don't. Also as a customer, if I saw the prices in store and saw the price online I would never go into a store again. Source: about 1 year ago

• Should MSPs answer auditors questions?

  My favorite question, "do all accounts use MFA?" That is a BROAD question, are they including facebook, staples.com? I mean that would be ALL accounts. Our response would be some variation of, the firewall login is MFA, the VPN login is MFA, the email accounts all have MFA. We list the things we KNOW and leave it up to the client to choose how they answer it. Source: over 1 year ago

• Business Tradeline Fraud?

  These are typically used for... B2B case... For example.. You might have a tradeline with staples.com and you can get your supply now, and you need to pay them back after 30 days. Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago