Software Alternatives, Accelerators & Startups

Sumatra PDF VS LiveAgent

Compare Sumatra PDF VS LiveAgent and see what are their differences

Sumatra PDF logo Sumatra PDF

Sumatra PDF is a slim PDF/DjVu/EPUB/XPS/CHM/CBR/CBZ/MOBI viewer for Windows.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Sumatra PDF Landing page
    Landing page //
    2022-07-28
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Sumatra PDF features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Sumatra PDF videos

Sumatra PDF my favorite PDF reader for Windows

More videos:

  • Review - Sumatra PDF A FREE Portable PDF reader for Windows 10 | Alternative To Adobe PDF Reader

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Sumatra PDF and LiveAgent)
PDF Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
PDF Editor
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Sumatra PDF and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Sumatra PDF and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sumatra PDF and LiveAgent

Sumatra PDF Reviews

The Most Recommended 9 Free PDF Readers in 2023
Sumatra PDF Reader is a lightweight PDF reader with the basics of PDF viewing and processing. It works with various versions of the Windows operating system, such as the previous XP, Vista, 7, 8 and the latest Windows 10.
Top 10 Free eBOOK Readers for PC
A free eBook reader for Windows that can act as an all-in-one tool is Sumatra PDF Reader. Besides being free of cost, Sumatra is small and portable, which makes it a fast and lightweight tool for eBook viewing. The tool also features a simple and user-friendly interface with a near-to-zero learning curve. Sumatra can prove beneficial as the best EPUB reader for your PC.
Source: updf.com
10 of the Best Ebook Readers for Windows, macOS, and Mobile
Being a simple application, the user interface itself is pretty minimal. What’s more, Sumatra does lack some advanced features. Bookmarks, highlights, and other typical features aren’t in the box. Even so, Sumatra is a great choice as a capable and lightweight application that just works.
13 of the Best Free PDF Readers
Users who want the ability to view their PDF in different modes should consider Sumatra PDF. Sumatra PDF allows users to view their PDFs as a single page, in book format or as a presentation. There are also shortcuts included that make navigating the PDF easier and faster. Sumatra PDF might not have all the features of some other PDFs viewers, but it is still a reliable tool...
Source: www.indeed.com
Top 10 Adobe Reader Alternatives for Windows
We have mentioned 10 good Adobe reader alternatives that you can use to replace Adobe Acrobat Reader. Depending on your usage and requirement you can choose anyone. For example, if you just want an app to read the PDF documents, you can simply use your browser. If you want something light, you can download the Sumatra PDF. Just read the article and find the one that meets...
Source: beebom.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Sumatra PDF seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Sumatra PDF mentions (1)

  • anyone know any good epub/pdf readers for windows 11?
    You can use your browser for both, there are extensions(FireFox - PDF & EPUB/Chrome - PDF& EPUB) for that. In case, you want you use a separate software for them, I suggest SumatraPDF--it handles both PDFs and .EPUB files. Source: over 1 year ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Sumatra PDF and LiveAgent, you can also consider the following products

Foxit Reader - Foxit Reader is a free and light-weight multi-platform PDF document viewer.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Adobe Acrobat DC - Make your job easier with Adobe Acrobat DC, the trusted PDF creator. Use Acrobat to convert, edit and sign PDF files at your desk or on the go.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Okular - Okular is a universal document viewer based developed by KDE.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.