Sunsama Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Sunsama mentions (17)

• Ask HN: What productivity tools do you use?

  Https://sunsama.com - inbox for Slack I spend a TON of time in Slack. I used to feel distracted by unimportant messages and constantly worried about losing track of important messages. Dispatch helps with both issues: i/ Stopping distraction: it's much easier to separate out the important messages from everything else. I can set rules and filters to route messages into different "Inboxes". e.g. Important, Clients,... - Source: Hacker News / about 1 year ago

• Which productivity apps do you use?

  Sunsama - My clients use Monday, ClickUp, and Asana. Sunsama lets me pull in tasks from all these apps, my email, calendar, and more to plan out my weekly objectives and daily tasks. Source: about 1 year ago

• App that plans your day

  I've been using Sunsama for a few weeks now. It's not perfect, but it's the best I've found so far. Source: about 1 year ago

• What's Your Biggest Challenge When It Comes to Time Management

  I've been using sunsama.com for time blocking and it helps manage the best part of my day. Source: over 1 year ago

• My Productivity System in 2022

  My productivity "hack" for 2022 was discovering Sunsama[0] a few weeks ago. I was usually using a single text file from which I was removing done items. The problem was that I then didn't remember all those small things I did that added up to big amounts of time. The feeling of time running away without remembering how is really demotivating. With this, I can see on a calendar view when I did what, it's... - Source: Hacker News / almost 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago