Synap is an award-winning exam platform that empowers organisations to deliver secure, online exams at scale.
Effortlessly create exams with a range of questions, including multiple-choice, essay, fill-in-the-blank, drag-and-drop, images, audio, and more.
Tailor the exam to meet your needs with timers, question banks, branded certificates, and more.
Ensure exam security through robust anti-cheat measures, including preventing copying and pasting, along with video, screenshot, and AI proctoring options.
Gain valuable insights with in-depth data and visual reports, empowering you to analyse candidate, exam, and question performance with precision.
Make the platform your own with branding and white-labelling options, providing a seamless experience for your users.
Streamline your exam processes with a variety of automation features for exam creation, grading and reporting, significantly reducing your workload and saving your team valuable time.
Start a 14-day free trial today!
LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.
Synap's answer
Modern and user-friendly: Synap's intuitive interface is designed to make the assessment process easy. Our platform looks great and is easy to navigate, providing a modern and enjoyable experience for both administrators and test-takers.
Powerful analytics at your fingertips: Our robust analytics dashboards offer deep insights into assessment performance. You'll get comprehensive data on individual and group performance, question-level analysis and more. Armed with a whole host of information, you can make smarter, data-driven decisions to optimise training and development strategies.
Personalised assessments: With our platform's advanced spaced learning technology, we deliver personalised assessments based on users' strengths and weaknesses. The system strategically presents questions to users at optimal intervals, ensuring that knowledge is retained in their long-term memory. Say goodbye to cramming and hello to effective, lasting learning.
Secure exam proctoring: We prioritise exam integrity and offer two robust proctoring options to ensure a secure testing environment. With our comprehensive proctoring options, you can choose the approach that best suits your needs, providing a secure environment for exams and upholding the credibility of results.
LiveAgent's answer:
LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.
Synap's answer
Seamless user experience: We prioritise user experience, ensuring that both administrators and test-takers have a smooth and intuitive journey. Our platform's user-friendly interface simplifies exam management and navigation.
Advanced analytics: Unparalleled Analytics Advantage: Our platform stands out from the competition with its advanced analytics capabilities. Experience the power of our robust analytics dashboards, which provide invaluable insights into assessment performance, giving you a significant edge in making informed decisions to drive improvement.
Outstanding support and reliability: We pride ourselves on delivering exceptional customer support and reliable service. Our dedicated team is always ready to assist you, addressing any questions or concerns promptly. We understand the importance of a smooth assessment process, and we are committed to ensuring you have a seamless experience.
LiveAgent's answer:
LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.
LiveAgent's answer:
Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.
LiveAgent's answer:
Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.
LiveAgent's answer:
As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.
Synap's answer
LiveAgent's answer:
Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.
Excellent. First, Synap is helping my students to reinforce their knowledge of complex medical information. Traditionally, the most motivated university students have always formulated their own self-study test questions to improve their knowledge. However, although the bulk of students would be willing to use such question items, most of them would not have the time to formulate their own question items. By structuring a formal system for all students to use with Synap, it means that all students benefit, and that the question items are curated and vouchsafed by the module management team. This means that there is consistency and accuracy, as well as increased engagement. The Synap team have been extraordinarily helpful with every step of the process. They helped with item uploading, engagement data gathering, and even structuring a separate private environment reserved for my students (essential for issues with intellectual property and privacy). I know more about how my students, on average, use the excellent system. This is helping us to move forward with both educational best practise and educational research publications.
Pros: Synap has made a bespoke online testing programme for my university medical school students to reinforce their knowledge. The software was greatly appreciated by the students, who liked the fact that it was easy to use and also worked with a mobile app (although most of my students seemed to access it with a laptop -- which makes sense for formal studies). I found that the Synap interface was easy to use both for uploading and for correcting issues with poorly performing items.
Cons: I do not have anything negative to say about the Synap workspace. I should say that my students did not use the spaced reinforcement function because our plans did not include it.
From my first meeting with this team, I was blown away by their professionalism, their ability to accommodate any and all (and even strange) request, and their willingness to assist and to provide an amazing professional service in very stressful conditions. Examinations are never an easy time to work with students for the first time, but as a Third world country we had some extra curveballs that had nothing to do with the global coronavirus pandemic. During our examinations we had stage 4 loadshedding (this means that our national electricity provider cuts the electricity grids across the country for 3 hours at a time 4 times a day) The impact this had on a normal examination and the stress levels of our students were immense. But, this team got every single student through the exam with a professional attitude, support and kindness. (If I am honest, the way they dealt with my students sometimes put me to shame.. I am not nearly as level headed as these individuals) They even kept me calm. If I hear of the examination experiences that so many of the other universities had I am so lucky that I found this company. I am never going back to writing a paper-based exam and I will not use another examination provider. This company made the 2020 academic year, that brought unparalleled challenges in tertiary education, a success. I got glowing reviews from students (and not just the ones that passed). We all sing the praises of this programme and the kind people behind it.
Pros: We used the program for online examinations. It was incredibly easy to use. There are so many useful features, e.g the fact that students could access all the sources that they need on the platform, the life-chat function that provided immediate real-time and professional assistance, the recording of the examinations and the clear instructions, made this program ideal for our first online examinations.
Cons: The only thing would be (and this is just a suggestion, it was not a problem) If it is possible to highlight each correct answer for each student for MCQ questions. The rest was really easy and easily integrated in our current LMS systems.
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