tawk.to VS Chat.io

Compare tawk.to VS Chat.io and see what are their differences

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SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured

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tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Chat.io

Chat.io is a live chat app that makes it easy for businesses to talk to their website visitors and convert them into customers, from anywhere.

Landing page //
2023-07-22

Landing page //
2021-10-04

tawk.to

Website: tawk.to
Pricing URL: -

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Chat.io

Website: livechat.com
Pricing URL: Official Chat.io Pricing

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tawk.to features and specs

Free Plan
tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
Customizable Widget
The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
Multilingual Support
tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
Integration with Other Tools
The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
Mobile App
tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
Reports and Analytics
The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages of tawk.to

Limited Features on Free Plan
While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
No Automation Features
tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
User Interface Complexity
Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
Customer Support
While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
Dependency on Internet Connection
Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.

Chat.io features and specs

Integration with LiveChat
Seamlessly integrates with LiveChat, enabling efficient customer support and easy transition between automated and human agents.
Customizable Chatbots
Offers flexibility to customize chatbots according to specific business needs, allowing tailored interactions with customers.
Multi-Channel Support
Supports various communication channels such as websites, Facebook Messenger, and more, increasing accessibility for customers.
AI-Powered
Utilizes AI to understand and respond to customer inquiries effectively, enhancing the overall user experience.
Analytics and Reporting
Provides detailed analytics and reporting, helping businesses track performance and optimize their chatbot strategies.

Possible disadvantages of Chat.io

Cost
Can be expensive for small businesses or startups, particularly when additional features or higher-tier plans are required.
Learning Curve
Might have a steep learning curve for new users, requiring time and effort to fully utilize all features and functionalities.
Limited Free Plan
Offers limited features in the free plan, which may not be sufficient for growing businesses needing more advanced capabilities.
Dependency on Internet Connection
Requires a stable internet connection to operate efficiently, which could be a drawback in areas with unreliable internet service.
Customization Complexity
Advanced customization and integration can be complex and may require technical expertise to implement correctly.

tawk.to videos

+ Add

Tawk.to review — unbelievably rich live chat software for free

Chat.io videos

+ Add

moustach.io review of chat.io

Category Popularity

0-100% (relative to tawk.to and Chat.io)

Chat.io

Customer Support

84 84%

Customer Support

16% 16

Live Chat

91 91%

Live Chat

9% 9

Business & Commerce

0 0%

Business & Commerce

100% 100

Help Desk

100 100%

Help Desk

0% 0

User comments

Share your experience with using tawk.to and Chat.io. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare tawk.to and Chat.io

Tawk.to is a great solution for startups and small businesses. It’s a free live chat software that allows businesses to communicate with website visitors in real time, enhancing customer support and engagement. It offers customizable live chat widgets, real-time visitor monitoring, multi-agent chat handling, automated messaging, and built-in ticketing.

Source: www.tidio.com

alternatives to Tawk.to - Tiledesk Free Live Chat

Are you still searching for Tawk.to free alternatives? Can an alternative to Tawk.to overcome the challenges? Are Tawk.to alternatives free as well?

Source: tiledesk.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

Crisp is a multichannel customer support platform. It’s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers drip campaigns, CRM, and knowledge base software. Additionally, you get live chatbot translation so your website is open 24/7 to customers speaking the world’s...

Source: www.tidio.com

11 Best Customer Service Software & Apps You Need in 2022

Tawk.to is a fascinating customer service software product because it is 100% free and takes up much of the market share for live chat. So how does it make money? Easy. If you want to remove the âPowered by tawk.toâ branding, you pay $19/month for the privilege. You can also pay tawk.to $1 per hour to answer your support chats for you.

Source: krisp.ai

Chat.io Reviews

We have no reviews of Chat.io yet.
Be the first one to post

Social recommendations and mentions

Based on our record, tawk.to seems to be more popular. It has been mentiond 47 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

tawk.to mentions (47)

Integrate Live chat function , Visitor to post Author.
I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like this before to guide me ? Any suggestions? Source: almost 2 years ago
WordPress store customers info getting compromised help
Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: almost 2 years ago
Chatbot recommendations
I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: about 2 years ago
SCAM ALERT: Brave Community? Is this Brave Support user real or a Scam?
Okay. I have deleted my cookies and browsing data. That should be safe enough measure. right? Although I am unable to access tawk.to website now. Maybe they have blocked my IP or something. Source: about 2 years ago
Best Plugin to use Whatsapp as a chatservice on your website?
I'm currently using tawk.to to chat with my visitors, but I would rather use whatsapp as a chat mechanism. There are a lot of plugins for that, but I'm not sure which one would suit me best. Preferably free or not too expensive, doesn't need to have a lot of functions. What do you guys suggest? Thanks in advance! Source: about 2 years ago

Chat.io mentions (0)

We have not tracked any mentions of Chat.io yet. Tracking of Chat.io recommendations started around Mar 2021.

What are some alternatives?

When comparing tawk.to and Chat.io, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Crisp Chat - Multi-channel customer support software

TextUs - TextUs is the leading businesses texting platform for professionals.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Crisp Chat vs tawk.to

Crisp Chat vs Chat.io