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TextUs VS PHPKB

Compare TextUs VS PHPKB and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

TextUs logo TextUs

TextUs is the leading businesses texting platform for professionals.

PHPKB logo PHPKB

PHPKB is a knowledge management software that helps your organization to set up a fully-responsive modern knowledge base and share information with staff & customers.
  • TextUs Landing page
    Landing page //
    2019-10-09
  • PHPKB Landing page
    Landing page //
    2022-02-26

Use our knowledge management software to set up a knowledge base and share information, documents, files, FAQs, how-to guides, and training material with staff and customers in a highly organized way. It reduces the time spent on customer support, improves the productivity of employees, and saves precious time wasted on searching for information. Its powerful group-based permission structure with private categories makes it easy to target and deliver, content to specific groups of knowledge base readers. With PHPKB, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. PHPKB provides a world-class authoring experience and can be easily customized to meet the needs of small to large scale enterprises.

Feature list of Knowledge Management Software - PHPKB

  1. WYSIWYG Editor with Markdown Support
  2. Review & Publish
  3. Category Manager
  4. Document Versioning & Rollback
  5. Internal Commenting (Collaboration)
  6. Backup (Both Database and Assets)
  7. Custom Domain Mapping (For Cloud Hosted Licenses)
  8. Intelligent Knowledge Base Search
  9. Design Customization and Branding
  10. Multilanguage Support with Automatic Content Replication

TextUs

Website
next.textus.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

PHPKB

Website
phpkb.com
Pricing URL
Official PHPKB Pricing
$ Details
paid Free Trial $25.0 / Monthly ("Standard Edition", "1 Admin", "Unlimited Readers")
Platforms
Linux Windows PHP Cross Platform REST API Web Browser Google Chrome Internet Explorer Edge Apache Firefox
Release Date
2006 January
Edit details

TextUs features and specs

  • Ease of Use
    TextUs offers a user-friendly interface, making it simple for users to navigate through its features and manage their messaging efforts effectively.
  • Real-time Communication
    The platform supports real-time text messaging, which is ideal for businesses that need to engage with clients or employees promptly.
  • Integrations
    TextUs integrates seamlessly with various Customer Relationship Management (CRM) systems, enhancing workflow and productivity.
  • Automation Features
    The platform provides automation capabilities, such as scheduled texts and auto-replies, which can save time and improve efficiency.
  • Compliance and Security
    TextUs adheres to industry standards for messaging compliance and data security, ensuring that user information is protected.

Possible disadvantages of TextUs

  • Cost
    TextUs can be relatively expensive compared to other text messaging platforms, which may not be ideal for small businesses or startups with limited budgets.
  • Learning Curve for Advanced Features
    While the basic features are easy to use, some of the more advanced features may require additional training or support to use effectively.
  • Limited Customization
    The platform may offer limited customization options for businesses that need highly tailored messaging solutions.
  • Variable Message Deliverability
    Users may experience inconsistencies in message deliverability, which can affect the reliability of communication.
  • Dependence on Internet Connection
    As a web-based platform, TextUs requires a stable internet connection to function properly, which can be a limitation in areas with poor connectivity.

PHPKB features and specs

  • Easy to Set-up and use
  • Analytics and Reporting
  • LDAP Integration
  • WYSIWYG Editor
  • Knowledge Base
  • Knowledge Management
  • Categories
  • Articles
  • User Groups
  • Glossary
  • News & Announcements
  • Markdown
  • Version Control
  • Cloud-based
  • Self Hosted
  • Self-Service
  • Multiple Languages
  • Comments
  • Feedback & Commenting

TextUs videos

+ Add

Textus Receptus (Trinitarian Bible Society) Review

More videos:

  • Review - Review | The Textus Receptus Bible In Hebrew And Greek By TBS
  • Review - WM 180: Review: Jan Krans, Why The Textus Receptus Cannot Be Accepted

PHPKB videos

+ Add

How to use PHPKB

More videos:

  • Demo - Admin Area Overview

Category Popularity

0-100% (relative to TextUs and PHPKB)

TextUs

PHPKB

Customer Support
84 84%
Customer Support
16% 16
Business & Commerce
89 89%
Business & Commerce
11% 11
Customer Service
75 75%
Customer Service
25% 25
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare TextUs and PHPKB

TextUs Reviews

We have no reviews of TextUs yet.
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PHPKB Reviews

  1. Eduardo Morcillo
    Best Knowledge Base Management Solution

    Over the years, I’ve used more knowledge base software than I would like to remember. PHPKB is far and away the best solution I’ve encountered. It’s robust and full-featured, yet intuitive, fast and easy-to-use. Oh, and their customer support team is world class.

    🏁 Competitors: KnowledgeOwl, Freshdesk
    👍 Pros:    Document versioning|Easy user interface|Excellent features|Seo friendly|Data protection and security|Fully responsive|Unlimited readers|Publishing workflow|Single sign-on

What are some alternatives?

When comparing TextUs and PHPKB, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Live Guide - Live chat for websites is online communication with your visitors. Secure live chat solution that can be tailor-made to fit your requirements.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Freshdesk Omni - Reimagine how you connect with prospects and customers

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